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  1. #1
    Player
    Refanone's Avatar
    Join Date
    Jan 2019
    Posts
    4
    Character
    Azusa Nakano
    World
    Behemoth
    Main Class
    Samurai Lv 70

    Frame rate stutter regularly

    I have been plagued with this issue since the beginning of Stormblood. Back then I thought that it was due to my CPU maybe dying (Intel I7 4790k, 4.0 GHz, I was also running a GTX 980 Ti), this was not the case. However I have recently come back to FFXIV and I have noticed that this stutter happens after the game is open for a bit or right on startup sometimes. Since SB release I have upgraded my specs and am now running:
    CPU: AMD Ryzen 7 2700x, 8 Core, 4.00GHz
    GPU: EVGA GeForce GTX 1070 Ti, 8GB GDDR5
    Mobo: ASUS Prime x470-Pro
    RAM: Corsair Vengeance LPX 16GB 2 x 8GB DDR4-3,000MHz Dual Channel
    SSD: Samsung 840 EVO Series 500GB Sata III 6Gb/s

    I have disabled any hardware accelerations and overlays from other applications. I have also set my frame cap to 60, 120, unlimited. The issue however still persists. I have also turned off and on in all combinations everything having to do with the creator's patch for W10. The issue also persists regardless of if I am running the game in Windowed, Full-screen Windowed or Full Screen modes. I have also attempted to run the game at the stock medium, high and max settings for Desktop and Laptop. I have also reinstalled visual drivers cleanly through the use of DDU. I have also used different monitors with FreeSync, G-Sync. At 60Hz, 120Hz and 144Hz.

    Nothing I have tried has ever fixed this issue, the game either starts with it and then gets it later on, or just flat out has the issue off the bat.

    As an example to what the stutter looks like I have linked an Unlisted YouTube video that I uploaded.
    https://www.youtube.com/watch?v=2XzU...ature=youtu.be
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Techcnical Support Forums.

    Refanone, could you provide a system report? This is done by going to the "Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Hope to see you online
    (0)

  3. #3
    Player
    Refanone's Avatar
    Join Date
    Jan 2019
    Posts
    4
    Character
    Azusa Nakano
    World
    Behemoth
    Main Class
    Samurai Lv 70
    Ok, here it is. Not sure if there are any spoiler commands we can use to not have a super long post...



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Refanone\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~4.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 4207
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16315.879MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19259.879MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.208GB SYSTEM_FREEDISC_SPACE 312.534GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.293GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.168GB SYSTEM_FREEDISC_SPACE 335.110GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8080.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.939 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
    SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8080.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.939 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
    SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {FB47FD98-8EC1-42E7-BD73-DC14000C337D}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B7CE20-18FF-11E9-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex M500 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B7A710-18FF-11E9-8001444553540000}
    SYSTEM_INPUT_NAME AT2020USB+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B86A60-18FF-11E9-8006444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex M500
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B7F530-18FF-11E9-8003444553540000}
    SYSTEM_INPUT_NAME AT2020USB+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B7F530-18FF-11E9-8004444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival 700 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B89170-18FF-11E9-8007444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex M500 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B84350-18FF-11E9-8005444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival 700 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {42B8B880-18FF-11E9-8008444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival 700
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {48947110-191B-11E9-8009444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex M500
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Frame rate stutter regularly - Reply to Topic - Google Chrome
    FINAL FANTASY XIV
    #dndandshittyanimememes - Discord
    Copy of Mentor Roulette Content Requirements - Google Sheets - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Diablo III
    FREE87 FR-COMP (x64)
    FREE87 FR-LIMIT (x64)
    Google Chrome
    OBS Studio
    Steam
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    ReaPlugs/x64
    MONSTER HUNTER: WORLD
    RESIDENT EVIL 2 / BIOHAZARD RE:2 "1-Shot Demo"
    SteelSeries Engine 3.13.4
    VLC media player
    WinRAR 5.61 (64-bit)
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Update for Windows 10 for x64-based Systems (KB4023057)
    NVIDIA Ansel
    NVIDIA Control Panel 417.71
    NVIDIA GeForce Experience 3.16.0.140
    NVIDIA Optimus Update 34.0.0.0
    NVIDIA PhysX System Software 9.18.0907
    NVIDIA Update 34.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.4
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.16.0.140
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    UpdateAssistant


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024F0
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001B04
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000006C0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000032C0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001A18
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000029B8
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00001380
    C:\Program Files\Windows Defender\MSASCuiL.exe 00000FEC
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18112.20010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000015D8
    C:\WINDOWS\Explorer.EXE 00000A58
    C:\WINDOWS\system32\DllHost.exe 000018B4
    C:\WINDOWS\system32\conhost.exe 0000280C
    C:\Windows\System32\GameBarPresenceWriter.exe 000030E4
    C:\Windows\System32\RuntimeBroker.exe 00002868
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000085C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001408
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A14
    c:\windows\system32\sihost.exe 000032C4
    c:\windows\system32\svchost.exe 00002F80
    c:\windows\system32\taskhostw.exe 00002EAC
    (0)

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for the reply,

    Please update the graphics drivers as it looks like there was one released on the 15th. Please also try doing a cleanboot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Hope to see you online!
    (0)

  5. #5
    Player
    Refanone's Avatar
    Join Date
    Jan 2019
    Posts
    4
    Character
    Azusa Nakano
    World
    Behemoth
    Main Class
    Samurai Lv 70
    I am on the current Nvidia drivers, 417.71 . I have also done a clean boot when I just reformatted my PC 2 days ago. Issue was still present.
    (0)

  6. #6
    Player
    Refanone's Avatar
    Join Date
    Jan 2019
    Posts
    4
    Character
    Azusa Nakano
    World
    Behemoth
    Main Class
    Samurai Lv 70
    I have found the issue. Surprisingly it is Netflix again. I thought Nvidia had fixed that issue but it seems to keep crawling back into the drivers. >.<
    (0)

  7. #7
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for the reply Refanone.

    You said the issue was Netflix? Do you mean as in running the website along with FFXIV?

    Hope to see you online !
    (0)