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  1. 01-13-2019 07:58 AM #1
    Sarathi
    Player
    Sarathi's Avatar
    Join Date
    Jan 2019
    Posts
    1
    Character
    Sarathi Vesperia
    World
    Gilgamesh
    Main Class
    Leatherworker Lv 70

    My Character is stuck

    I clicked the portal to exit a dungeon and the game crashed. When I attempt to log in after selecting my character I get a loading screen and then the game crashes again. I am able to log in with an alt on another server. I was directed to the form for help with this problem.
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  2. 01-15-2019 03:07 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Are you getting any kind of error message when this crash occurs?

    If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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