we have a new computer but it is only getting 7 fps on FF14.

AMD Radeon(TM) RX 580 with 8GB GDDR5 Graphics Memory
2TB 7200RPM 6Gb/s
8GB, DDR4 2666MHz with 16GB Intel Optane SSD memory
Windows 10 Home (64bit) English
Intel Core i5-8400 [8th Generation Intel 6-Core Processor (9M Cache, up to 4.0 GHz)]

Ping 27, download speed 80 MBPS and Upload 11.8 MBPS.

Would the graphics card be causing the issue?

What other info do you need? Any help would be MUCH appreciated.