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  1. #1
    Player
    Fade766's Avatar
    Join Date
    Oct 2018
    Location
    Gridania
    Posts
    15
    Character
    Leon Yeager
    World
    Ultros
    Main Class
    Paladin Lv 70

    "An unexpected error has occured"

    I've been having this issue for roughly 3-5 months. When i originally bought this game it ran flawlessly, but after an update (4.4?) It's been pretty much completely unplayable. I'll play for anywhere between 5 minutes to 5 hours and it's the same.

    I've tried the following:
    -Reinstall of DirectX drivers
    -Reinstall of Windows 10
    -Reinstall of Graphics drivers
    -Reinstalled sound drivers
    -Messed with bios
    -Bought new Ram
    -Bought new Graphics card
    -Changed internet providers
    -Looked through dozens of forums and took random advice from there.
    -Ran multiple Diagnostic programs (some paid)
    -Used 2 different computers
    -Turned off all overlays
    -Ran in borderless/fullscreen, Dx11/Dx9

    I'm out of idea's, and i'm getting really irritated over the matter. I'm paying for something that's unusable, as well as spending roughly $800 in items/programs/services trying to fix this problem in hopes maybe something will change.





    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\****\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
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    SYSTEM_LANGUAGE English (Regional Setting: English)
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    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18715.887MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.183GB SYSTEM_FREEDISC_SPACE 187.229GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.045GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8141.943 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0092fcd965ecb017\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0092fcd965ecb017\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0092fcd965ecb017\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0092fcd965ecb017\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
    SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
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    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4849
    SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
    SYSTEM_SOUND_DEVICE_ID {CBC9080E-BE49-4689-B0CB-1920B99DA845}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8248
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/5/2017 00:00:00
    SYSTEM_SOUND 2476WM (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {051D9440-25BE-4923-AFAE-C1E091D46DBA}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
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    SYSTEM_INPUT {DE9AC990-6B72-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {41C4FBF0-6932-11E8-8002444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {41C8A570-6932-11E8-8005444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {41CA0500-6932-11E8-8007444553540000}
    SYSTEM_INPUT_NAME USB Multimedia Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53B98A10-0F8B-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53B9D830-0F8B-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53B9D830-0F8B-11E9-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53B9FF40-0F8B-11E9-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53B9FF40-0F8B-11E9-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {53B9FF40-0F8B-11E9-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Corey Hart - Sunglasses at Night
    Technical Support - Post New Thread - Google Chrome
    Steam
    #hall-of-fire - Discord
    GeForce Experience
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 11 Plugin
    MSI Afterburner 4.5.0
    Google Chrome
    GS Auto Clicker
    Alienware Command Center
    Alienware Product Registration
    NVIDIA Stereoscopic 3D Driver
    OpenAL
    Origin
    Rockstar Games Social Club
    RivaTuner Statistics Server 7.1.0
    Steam
    Uplay
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Intel(R) Trusted Connect Services Client
    UE4 Prerequisites (x64)
    Alienware Digital Delivery
    Battlefield™ 1
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Alienware Customer Connect
    Alienware Update
    Google Update Helper
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
    Epic Games Launcher
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Intel(R) Online Connect Software Asset Manager
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Killer Wireless Drivers
    CORSAIR iCUE Software
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    OldSchool RuneScape Launcher 1.2.7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    CPUID CPU-Z 1.86
    Reimage Repair
    RuneScape Launcher 2.2.4
    Arma 3
    Infested Planet
    Sins of a Solar Empire: Rebellion
    Total War: ROME II - Emperor Edition
    Just Cause 3
    Kenshi
    Homeworld Remastered Collection
    Men of War: Assault Squad 2
    Homeworld: Deserts of Kharak
    Stellaris
    RimWorld
    Reassembly
    VEGA Conflict
    Airships: Conquer the Skies
    Total War: SHOGUN 2
    Dragon's Dogma: Dark Arisen
    Void Destroyer 2
    FINAL FANTASY XIV Online
    Endless Space 2
    Divinity: Original Sin 2
    Mount & Blade: Warband
    Mount & Blade: With Fire and Sword
    Ashes of the Singularity: Escalation
    Executive Assault 2
    Far Cry 5
    MONSTER HUNTER: WORLD
    Circle Empires
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Alienware Command Center
    Intel(R) Rapid Storage Technology
    UE4 Prerequisites (x64)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    Product Registration
    Intel® Online Connect Access
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Qualcomm Atheros Bluetooth Installer (64)
    Intel(R) Management Engine Components
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Intel® Online Connect
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 417.35
    NVIDIA Control Panel 417.35
    NVIDIA Graphics Driver 417.35
    NVIDIA GeForce Experience 3.16.0.140
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 34.0.0.0
    NVIDIA PhysX System Software 9.18.0907
    NVIDIA Update 34.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.4
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.16.0.140
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
    Intel(R) Trusted Connect Service Client x64
    Intel(R) Ready Mode Technology
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Driver
    Killer Wireless-AC Drivers
    Dell SupportAssist
    Intel(R) ME UninstallLegacy
    Intel(R) Management Engine Components


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002C84
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000042B8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000400C
    C:\Program Files (x86)\Steam\Steam.exe 000028C0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023F4
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000044A8
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000041CC
    C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00003710
    C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 00002B2C
    C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 00003164
    C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00002FC4
    C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 0000337C
    C:\Program Files\Alienware\Command Center\ThermalController.exe 00002DEC
    C:\Program Files\Dell\DellDataVault\nvapiw.exe 000037A0
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 0000490C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003948
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002030
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001CD4
    C:\Program Files\Windows Defender\MSASCuiL.exe 0000250C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18112.17430.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002D90
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000041A8
    C:\ProgramData\NVIDIA Corporation\Downloader\142ed30c712ead6e4c9a3feddd27a106_extracted\setup.exe 00004B74
    C:\Users\****\AppData\Local\Discord\app-0.0.301\Discord.exe 0000434C
    C:\Users\****\AppData\Local\RuneLite\RuneLite.exe 000044E8
    C:\Users\****\AppData\Roaming\Spotify\Spotify.exe 000006E8
    C:\WINDOWS\Explorer.EXE 00000A4C
    C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igfxEM.exe 000022C0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000022C8
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002410
    C:\WINDOWS\system32\DllHost.exe 000000EC
    C:\WINDOWS\system32\SearchFilterHost.exe 00001C30
    C:\WINDOWS\system32\SettingSyncHost.exe 000028B8
    C:\WINDOWS\system32\conhost.exe 00001F80
    C:\WINDOWS\system32\ctfmon.exe 00001C4C
    C:\Windows\System32\RuntimeBroker.exe 00000F4C
    C:\Windows\System32\smartscreen.exe 0000008C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002790
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020FC
    c:\windows\system32\sihost.exe 00001F78
    c:\windows\system32\svchost.exe 000030C8
    c:\windows\system32\taskhostw.exe 00000CA8
    (0)
    Last edited by Fade766; 01-12-2019 at 02:09 AM.

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