An Unexpected Error Has Occured FFXIV. (17)

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Mookula, I apologize for the delay in our response to your concern. Does the crash only happen when fully logged into the game? Does it happen anywhere else such as when the FFXIV launcher is first booted? We would also like to gather more information about the system. Please open the start menu and in the search box type "msinfo32" and hit the enter key. This will launch the the " system information tool". Select the " Software Environment" and then " running tasks", once the page loads, select "file" at the top of the page and then click "export" and save this as a txt file. Once complete please open the text file and copy and paste the file in you reply.

Taggerung5, if you are experiencing the same issue, could you create your own thread? Also please provide a system report by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Fade766, are you still experiencing the issue?

Hope to see you online!

[Mookula]

The crash happens only when I log in from the character screen to the load in it loads and loads and loads then crashes (sometimes) never by just loading the launcher. It also only happens to some of characters some times. Example right now on Balmung I have four characters, currently I can long into two of them but not my two level 70 mains.

Here is the info you requested...

System Information report written at: 01/17/19 15:07:12
System Name: MELCHIOR
[Running Tasks]

Name Path Process ID Priority Min Working Set Max Working Set Start Time Version Size File Date
system idle process Not Available 0 0 Not Available Not Available 1/16/2019 6:22 AM Not Available Not Available Not Available
system Not Available 4 8 Not Available Not Available 1/16/2019 6:22 AM Not Available Not Available Not Available
smss.exe Not Available 276 11 200 1380 1/16/2019 6:22 AM Not Available Not Available Not Available
csrss.exe c:\windows\system32\csrss.exe 452 13 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 7.50 KB (7,680 bytes) 7/13/2009 4:19 PM
csrss.exe c:\windows\system32\csrss.exe 528 13 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 7.50 KB (7,680 bytes) 7/13/2009 4:19 PM
wininit.exe c:\windows\system32\wininit.exe 536 13 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 126.00 KB (129,024 bytes) 7/13/2009 4:52 PM
winlogon.exe c:\windows\system32\winlogon.exe 592 13 200 1380 1/16/2019 6:22 AM 6.1.7601.24000 445.00 KB (455,680 bytes) 8/7/2018 10:53 AM
services.exe c:\windows\system32\services.exe 632 9 200 1380 1/16/2019 6:22 AM 6.1.7601.18829 321.00 KB (328,704 bytes) 1/9/2019 5:44 AM
lsass.exe c:\windows\system32\lsass.exe 640 9 200 1380 1/16/2019 6:22 AM 6.1.7601.24335 30.00 KB (30,720 bytes) 1/8/2019 10:54 AM
lsm.exe c:\windows\system32\lsm.exe 648 8 200 1380 1/16/2019 6:22 AM 6.1.7601.17514 335.00 KB (343,040 bytes) 11/8/2015 11:56 AM
svchost.exe c:\windows\system32\svchost.exe 748 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 824 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
msmpeng.exe c:\program files\microsoft security client\msmpeng.exe 916 8 200 1380 1/16/2019 6:22 AM 4.10.209.0 117.05 KB (119,864 bytes) 11/14/2016 8:14 PM
svchost.exe c:\windows\system32\svchost.exe 1004 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 128 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 312 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 468 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1144 8 200 1380 1/16/2019 6:22 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
spoolsv.exe c:\windows\system32\spoolsv.exe 1320 8 200 1380 1/16/2019 6:23 AM 6.1.7601.24000 546.50 KB (559,616 bytes) 8/7/2018 10:54 AM
svchost.exe c:\windows\system32\svchost.exe 1384 8 200 1380 1/16/2019 6:23 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1504 8 200 1380 1/16/2019 6:23 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1600 8 200 1380 1/16/2019 6:23 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
sppsvc.exe c:\windows\system32\sppsvc.exe 2080 8 200 1380 1/16/2019 6:23 AM 6.1.7601.17514 3.36 MB (3,524,608 bytes) 11/8/2015 11:53 AM
svchost.exe c:\windows\system32\svchost.exe 2252 8 200 1380 1/16/2019 6:23 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
wmpnetwk.exe c:\program files\windows media player\wmpnetwk.exe 2808 8 200 1380 1/16/2019 6:25 AM 12.0.7601.17514 1.45 MB (1,525,248 bytes) 11/8/2015 11:56 AM
searchindexer.exe c:\windows\system32\searchindexer.exe 3008 8 200 1380 1/16/2019 6:25 AM 7.0.7601.24275 578.00 KB (591,872 bytes) 1/8/2019 10:54 AM
taskhost.exe c:\windows\system32\taskhost.exe 2508 8 200 1380 1/16/2019 6:27 AM 6.1.7601.18010 67.00 KB (68,608 bytes) 8/7/2018 10:45 AM
dwm.exe c:\windows\system32\dwm.exe 2708 13 51200 2097152 1/16/2019 6:27 AM 6.1.7600.16385 117.50 KB (120,320 bytes) 7/13/2009 4:37 PM
explorer.exe c:\windows\explorer.exe 2712 8 200 1380 1/16/2019 6:27 AM 6.1.7601.17514 2.74 MB (2,872,320 bytes) 11/8/2015 11:57 AM
inputpersonalization.exe c:\program files\common files\microsoft shared\ink\inputpersonalization.exe 1896 6 200 1380 1/16/2019 6:30 AM 6.1.7600.16385 374.50 KB (383,488 bytes) 7/13/2009 5:03 PM
svchost.exe c:\windows\system32\svchost.exe 1544 8 200 1380 1/16/2019 6:34 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 2348 8 200 1380 1/16/2019 6:39 AM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
audiodg.exe Not Available 4172 8 Not Available Not Available 1/17/2019 2:22 PM Not Available Not Available Not Available
firefox.exe c:\program files (x86)\mozilla firefox\firefox.exe 4144 8 200 1380 1/17/2019 2:40 PM 64.0.2.6947 446.95 KB (457,680 bytes) 3/18/2017 10:20 AM
firefox.exe c:\program files (x86)\mozilla firefox\firefox.exe 2740 8 200 1380 1/17/2019 2:41 PM 64.0.2.6947 446.95 KB (457,680 bytes) 3/18/2017 10:20 AM
firefox.exe c:\program files (x86)\mozilla firefox\firefox.exe 3592 8 200 1380 1/17/2019 2:41 PM 64.0.2.6947 446.95 KB (457,680 bytes) 3/18/2017 10:20 AM
firefox.exe c:\program files (x86)\mozilla firefox\firefox.exe 3564 8 200 1380 1/17/2019 2:41 PM 64.0.2.6947 446.95 KB (457,680 bytes) 3/18/2017 10:20 AM
firefox.exe c:\program files (x86)\mozilla firefox\firefox.exe 3672 8 200 1380 1/17/2019 2:41 PM 64.0.2.6947 446.95 KB (457,680 bytes) 3/18/2017 10:20 AM
discord.exe c:\users\stephen\appdata\local\discord\app-0.0.304\discord.exe 3204 8 200 1380 1/17/2019 2:41 PM 0.0.304.0 77.96 MB (81,747,288 bytes) 1/15/2019 6:15 PM
discord.exe c:\users\stephen\appdata\local\discord\app-0.0.304\discord.exe 4964 8 200 1380 1/17/2019 2:41 PM 0.0.304.0 77.96 MB (81,747,288 bytes) 1/15/2019 6:15 PM
discord.exe c:\users\stephen\appdata\local\discord\app-0.0.304\discord.exe 2888 8 200 1380 1/17/2019 2:41 PM 0.0.304.0 77.96 MB (81,747,288 bytes) 1/15/2019 6:15 PM
discord.exe c:\users\stephen\appdata\local\discord\app-0.0.304\discord.exe 2584 8 200 1380 1/17/2019 2:41 PM 0.0.304.0 77.96 MB (81,747,288 bytes) 1/15/2019 6:15 PM
discord.exe c:\users\stephen\appdata\local\discord\app-0.0.304\discord.exe 2564 8 200 1380 1/17/2019 2:41 PM 0.0.304.0 77.96 MB (81,747,288 bytes) 1/15/2019 6:15 PM
discord.exe c:\users\stephen\appdata\local\discord\app-0.0.304\discord.exe 2196 8 200 1380 1/17/2019 2:41 PM 0.0.304.0 77.96 MB (81,747,288 bytes) 1/15/2019 6:15 PM
firefox.exe c:\program files (x86)\mozilla firefox\firefox.exe 4320 8 200 1380 1/17/2019 2:54 PM 64.0.2.6947 446.95 KB (457,680 bytes) 3/18/2017 10:20 AM
msinfo32.exe c:\windows\system32\msinfo32.exe 5008 8 200 1380 1/17/2019 3:06 PM 6.1.7601.23841 370.50 KB (379,392 bytes) 8/7/2018 10:53 AM
wmiprvse.exe c:\windows\system32\wbem\wmiprvse.exe 3552 8 200 1380 1/17/2019 3:06 PM 6.1.7601.17514 364.00 KB (372,736 bytes) 11/8/2015 11:56 AM
wmiprvse.exe c:\windows\system32\wbem\wmiprvse.exe 1248 8 200 1380 1/17/2019 3:06 PM 6.1.7601.17514 364.00 KB (372,736 bytes) 11/8/2015 11:56 AM

Sorry for my earlier frustration.

[Mookula]

can someone please pay attention to this I have not been able to play the game for TWO DAYS!