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  1. #1
    Player
    Ritsuka_Aoyagi's Avatar
    Join Date
    Jan 2019
    Posts
    7
    Character
    Ritsu'ka Lockhart
    World
    Excalibur
    Main Class
    Red Mage Lv 70

    Computer crashes on game start-up

    I was able to log in a couple times after the 4.5 patch, but today, my computer crashes when I try to get past the loading screen after selecting my character to log in. Any idea when this will be fixed? I can't even play now. I've been able to run the game just fine up until 4.5 as well, just as a note.

    Also:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\kumor_000\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows Embedded 8.1 Industry Pro 64-bit (6.2, Build 9200) (9600.winblue_ltsb.180908-0600)
    SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS P2.30
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8077.004MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 10253.004MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.996GB SYSTEM_FREEDISC_SPACE 321.768GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1970.375 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4038.502 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
    SYSTEM_GRAPHICS_DRIVER_DATE 12/16/2018 10:12:02 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 160.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0014.4264
    SYSTEM_GRAPHICS_DRIVER_DATE 8/9/2015 3:52:04 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6D1EC542-6083-42D7-A7D4-D14086ACFAD1}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/30/2013 4:16:46 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAF338A0-34C8-11E5-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAF338A0-34C8-11E5-8002444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAF338A0-34C8-11E5-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EAF338A0-34C8-11E5-8005444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\CheckPoint\Endpoint Security\TPCommon\Cipolla\ZAAR.exe 000004E0
    C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe 0000112C
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000EAC
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000132C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000016C0
    C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00001460
    C:\Program Files (x86)\REDRAGON GAMING MOUSE\MMMon.exe 0000138C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001C50
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001EB0
    C:\Program Files (x86)\Steam\Steam.exe 000016A8
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001170
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000188C
    C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 0000047C
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001138
    C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 00001234
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000938
    C:\Users\kumor_000\AppData\Local\Discord\app-0.0.301\Discord.exe 00001B68
    C:\Windows\Explorer.EXE 00000E34
    C:\Windows\System32\InputMethod\CHS\ChsIME.exe 00001304
    C:\Windows\System32\InputMethod\CHT\ChtIME.exe 00001088
    C:\Windows\System32\InputMethod\JPN\JpnIME.exe 00000FDC
    C:\Windows\System32\RuntimeBroker.exe 00001730
    C:\Windows\System32\SettingSyncHost.exe 000006A4
    C:\Windows\System32\skydrive.exe 00001364
    C:\Windows\system32\igfxEM.exe 0000130C
    C:\Windows\system32\igfxHK.exe 00001314
    C:\Windows\system32\taskhostex.exe 00001158
    C:\Windows\system32\wuauclt.exe 000015FC
    (0)
    Last edited by Ritsuka_Aoyagi; 01-11-2019 at 08:30 AM.