Computer crashes on game start-up

[Ritsuka_Aoyagi]

I was able to log in a couple times after the 4.5 patch, but today, my computer crashes when I try to get past the loading screen after selecting my character to log in. Any idea when this will be fixed? I can't even play now. I've been able to run the game just fine up until 4.5 as well, just as a note.

Also:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kumor_000\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows Embedded 8.1 Industry Pro 64-bit (6.2, Build 9200) (9600.winblue_ltsb.180908-0600)
SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P2.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8077.004MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10253.004MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.996GB SYSTEM_FREEDISC_SPACE 321.768GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1970.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4038.502 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/16/2018 10:12:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 160.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0014.4264
SYSTEM_GRAPHICS_DRIVER_DATE 8/9/2015 3:52:04 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6D1EC542-6083-42D7-A7D4-D14086ACFAD1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 4:16:46 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAF338A0-34C8-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAF338A0-34C8-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAF338A0-34C8-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAF338A0-34C8-11E5-8005444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\CheckPoint\Endpoint Security\TPCommon\Cipolla\ZAAR.exe 000004E0
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe 0000112C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000EAC
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000132C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000016C0
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00001460
C:\Program Files (x86)\REDRAGON GAMING MOUSE\MMMon.exe 0000138C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001C50
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001EB0
C:\Program Files (x86)\Steam\Steam.exe 000016A8
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001170
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000188C
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 0000047C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001138
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 00001234
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000938
C:\Users\kumor_000\AppData\Local\Discord\app-0.0.301\Discord.exe 00001B68
C:\Windows\Explorer.EXE 00000E34
C:\Windows\System32\InputMethod\CHS\ChsIME.exe 00001304
C:\Windows\System32\InputMethod\CHT\ChtIME.exe 00001088
C:\Windows\System32\InputMethod\JPN\JpnIME.exe 00000FDC
C:\Windows\System32\RuntimeBroker.exe 00001730
C:\Windows\System32\SettingSyncHost.exe 000006A4
C:\Windows\System32\skydrive.exe 00001364
C:\Windows\system32\igfxEM.exe 0000130C
C:\Windows\system32\igfxHK.exe 00001314
C:\Windows\system32\taskhostex.exe 00001158
C:\Windows\system32\wuauclt.exe 000015FC

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What kind of crash are you experiencing? Is there an error message you can provide?

Can you also provide the entire System Report? It seems you have only given part of it.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ritsuka_Aoyagi]

No error, the display driver appears to crash, because the screen goes black and then comes back with just a solid color (nothing displayed), and the computer locks up (unable to perform system interrupt). And the information I provided is more than enough for you to perform an analysis along with the fact I ran FFXIV just fine before the 4.5 patch. For privacy reasons, I will not provide the rest of the report.

[Dynratygus]

Ritsuka_Aoyagi, thank you for the information.

What are some things you have tried to resolve the issue? Also please try a cleanboot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

[Ritsuka_Aoyagi]

Tried clean boot, and just now tried running after clean install (uninstalled via Control Panel, removed local data from ...\Documents\My Games\ FINAL FANTASY XIV - A Realm Reborn). Still the same thing. I've worked on computers myself for 15 years, and this is the first time I haven't been able to run FFXIV after an update. TBH, I've been looking around the forum and it seems like you need to tell the dev team at SE Localization department (unless one of ya speak Japanese) that they corrupted the installer with the latest update, at least for DX11 users. At this point, I just want to unsub and wait it out, because it's something that needs to be fixed with the installer, not my computer (when, again, I've been able to run FFXIV after an update just fine for the past 4+ years).

You can go ahead and close this thread. I will make a new one if I still need help a month down the line.

[Ritsuka_Aoyagi]

Sorry for the double-post, but just as an update: until patch 4.5 I had been running FFXIV in DX11. Just disabled DX11 a while ago, and was able to log in. I had just recently put together from the other tech support posts that it may be an issue with DX11 since so many recent ones seem to involve it, right before my last post. You may want to advise others to disable DX11 first until they fix the bugs in the DX11 version of FFXIV as a temporary fix, just as a suggestion.

Also, definitely can close this thread now, as my issue is resolved for the most part.

EDIT: After playing for a while, it froze again. I can play, but the 4.5 update definitely messed something up.

[Dynratygus]

Ritsuka_ Aoyagi, thank you for the update.

I appreciate the input and thank you for the feedback as well.

Hope to see you online!