Can't play the game after 4.5 patch error 90002

**Auron359** · 01-11-2019 12:35 AM

Ok firstly this issue is a little weird but all the same it has made the game unplayable for me so any and all help would be welcome. First let me explain the problem and what I have done/ discovered about the cause because its not normal at all.

-- Technical problem since patch 4.5--

When I create a new character and try to attune to ANY crystal be it the main one triggering the cut-scene or the smaller ones I get this error and the red disconnect symbol next to my name then booted from the game.
"Connection to the server has been lost" Error 90002

I can log back into the game and do whatever I like, I can take quests or just go out and kill monsters for hours ... BUT the second I try and attune to a crystal again i get error 90002 and booted from the game.

So in order for me to learn return / teleport or able to warp around any city I have to do the following

{ Attune - disconnect - reconnect - attune again - repeat on next crystal }

-- Current prognosis --

Investigating this odd issue has not been easy, I have already confirmed that it is not my network connection as playing on my laptop both with Wifi /wired does not suffer this crystal disconnect issue.
No the only time the game will do this is when I use my main PC, the specs are as follows :

Asus Rampage edition 10

I7 5960x
16GB DDR4 RAM
GTX EVGA 1080 FTW DT
128GB SSD / 1TB U.2 Drive.
Windows 10 - Fresh install along with up to date drivers and a fresh install of FFXIV and nothing else.

Is it a hardware issue ?
Well before 4.5 I had no problems playing the game not sure how hardware could be an issue now ?
It is also strange that FFXIV is the only game to claim a connection issue when no other online game that I play has a problem.

**Auron359** · 01-11-2019 06:38 AM

Not sure if this helps but I decided to trace my connection to the Chaos server, according to https://arrstatus.com/ it should be 195.82.50.9

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 1 | 402 | 401 | 1 | 4 | 19 | 3 |
| No response from host - 100 | 81 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 81 | 0 | 0 | 0 | 0 | 0 |
| 31.55.185.188 - 0 | 406 | 406 | 10 | 13 | 57 | 13 |
| core2-hu0-6-0-8.colindale.ukcore.bt.net - 0 | 406 | 406 | 10 | 13 | 60 | 13 |
| peer6-hu0-6-0-0.telehouse.ukcore.bt.net - 0 | 406 | 406 | 11 | 15 | 59 | 14 |
| t2c3-et-8-1-0-0.uk-lon1.eu.bt.net - 0 | 406 | 406 | 11 | 15 | 60 | 14 |
| ldn-b1-link.telia.net - 0 | 406 | 406 | 12 | 15 | 59 | 14 |
| ldn-bb3-link.telia.net - 0 | 406 | 406 | 27 | 31 | 78 | 29 |
| prs-bb3-link.telia.net - 0 | 406 | 406 | 26 | 29 | 73 | 28 |
| ffm-bb3-link.telia.net - 0 | 406 | 406 | 27 | 30 | 63 | 29 |
| ffm-b10-link.telia.net - 0 | 406 | 406 | 26 | 29 | 62 | 29 |
| kddi-ic-301630-ffm-b10.c.telia.net - 0 | 406 | 406 | 28 | 31 | 72 | 30 |
| 195.82.60.29 - 1 | 395 | 392 | 26 | 32 | 89 | 29 |
| 195.82.61.14 - 2 | 391 | 387 | 26 | 30 | 72 | 34 |
| 195.82.50.234 - 2 | 391 | 387 | 27 | 29 | 74 | 36 |
| 195.82.50.9 - 2 | 391 | 387 | 27 | 29 | 75 | 36 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Also the system information from the game

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Aaron\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Online Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz (16 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
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SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19236.027MB
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 895.905GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.279GB SYSTEM_FREEDISC_SPACE 1464.772GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 8146.014 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/11/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DEVICE_ID {3E0E31D4-9CA4-43B1-AEED-CE89AB9D8AD0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BD46F101-0F8A-430C-B847-1B43B093EFED}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7829
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B4EE90-151B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B7ADB0-151B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B7D4C0-151B-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B64E20-151B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B89810-151B-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B8BF20-151B-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B8BF20-151B-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {88B8E630-151B-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
(1) Doctor Who 7x09 "Hide" Reaction - YouTube - Google Chrome
WinMTR_x64
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Razer Synapse
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
. . .
FINAL FANTASY XIV - A Realm Reborn
AURA
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Intel(R) Chipset Device Software
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Asus Sonic Suite Plugins
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
SupremeFX_Hi-Fi
Intel® Driver & Support Assistant
Asmedia USB Host Controller Driver
Realtek High Definition Audio Driver
Broadcom 802.11 Network Adapter
Intel(R) Network Connections 20.5.150.0
Intel(R) Management Engine Components
SonicStudioSetup
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
SonicRadarSetup
LauncherSetup
Intel(R) ME UninstallLegacy
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
Intel(R) Network Connections 20.5.150.0
Intel(R) Chipset Device Software
CheckDevicesConfigurator
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Computing Improvement Program
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ProductDaemonSetup
NVIDIA Ansel
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
NahimicSettingsConfigurator
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
. .

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\SupremeFX_Hi-Fi\SvAuxSrv.exe 000027A0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000018E8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000020E4
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001898
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001B30
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18091.17210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001684
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001ECC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20094.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002278
C:\Windows\Explorer.EXE 00001E20
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002A94
C:\Windows\System32\CompPkgSrv.exe 00001D4C
C:\Windows\System32\MicrosoftEdgeCP.exe 000024CC
C:\Windows\System32\RuntimeBroker.exe 00001BA0
C:\Windows\System32\SecurityHealthSystray.exe 00001A4C
C:\Windows\System32\SystemSettingsBroker.exe 00002F00
C:\Windows\System32\smartscreen.exe 00001FFC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001428
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000228C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020B8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E38
C:\Windows\system32\ApplicationFrameHost.exe 0000224C
C:\Windows\system32\DllHost.exe 00000740
C:\Windows\system32\MicrosoftEdgeSH.exe 000024E8
C:\Windows\system32\browser_broker.exe 00001FAC
C:\Windows\system32\sihost.exe 00001938
C:\Windows\system32\svchost.exe 00000788
C:\Windows\system32\taskhostw.exe 000009DC
D:\Online Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000E08
D:\Online Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000295C

**Auron359** · 01-11-2019 10:39 AM

Just another update if anyone actually looks at this.

I have spend the past hour trying to do stuff in FFXIV, and I can't. At the moment this game is 100% unplayable for me and im wasting my game time thanks.

I'v discovered that doing anything in this game that causes and "interaction" leading to the red bar to fill be it attuning to a crystal or picking up and item will lead to me being disconnected.
I can't even do the level 1 50 exp quest to pick up 5 things because picking up the fist one is an interaction and boots me right out.

I honestly have no idea what to do anymore, all i can do is run around the world doing nothing.. I'm to afraid to case stone on a monster in case the casting timer triggers a disconnection to.

**Einmimiria** · 01-11-2019 10:58 AM

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you aren't having issues with your other PC, it's more likely that you are having a problem with this PC itself. I'm not sure what you've tried yet, so I will list a few things here first.

-Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

-Use a wired connection as opposed to wireless if you aren't already.

-Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

-Adjust the following Internet Explorer setting:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

**Auron359** · 01-11-2019 11:29 AM

Originally Posted by Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you aren't having issues with your other PC, it's more likely that you are having a problem with this PC itself. I'm not sure what you've tried yet, so I will list a few things here first.

-Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

-Use a wired connection as opposed to wireless if you aren't already.

-Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

-Adjust the following Internet Explorer setting:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for the reply but I am afraid to say nothing helped fix my problem, also allow me to give more information on what i have done.

FRESH install of windows 10 with only the drivers for the motherboard and GPU
FRESH download and install of FFXIV
No antivirus installed and firewall disabled

Wired connection results in disconnection
Wifi connection has no problem

I don't know what is wrong with my PC before 4.5 it played FFXIV without a problem on a wired connection, but since then It just don't.
However I can play any other online game and I have no connection problems at all, FFXIV is the only game that is giving me issues.

**Auron359** · 01-11-2019 02:07 PM

Just though I would add something a bit weird.

Reinstalled windows 10 fresh, installed drivers and ran the game...and it worked fine for a while but eventually I got the same disconnection error.

I'm really not sure what the problem is anymore, I have contacted Asus about this but because FFXIV is the only game giving me issues I am sure they will say the fault lied with SE

I'm wondering if the 4.5 patch changed something that is not making it compatible with something.

**Auron359** · 01-12-2019 12:26 AM

Originally Posted by Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you aren't having issues with your other PC, it's more likely that you are having a problem with this PC itself. I'm not sure what you've tried yet, so I will list a few things here first.

-Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

-Use a wired connection as opposed to wireless if you aren't already.

-Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

-Adjust the following Internet Explorer setting:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I had been in contact with Asus about this Ethernet issue, and according to them if Final Fantasy XIV is the only game that is giving me issues then it is not a hardware or driver issue on my end.
And the fact that the game worked fine before patch 4.5 leads them to strongly believe the problem is with SE.
However they are still looking it this as am I, so i hope someone can find something wrong as I am getting nothing done

**Dynratygus** · 01-12-2019 05:22 AM

Auron359,

I noticed you have two separate threads that are about the same problem. Please respond to just one thread.

Hope to see you online!

**Auron359** · 01-13-2019 10:37 AM

Originally Posted by Dynratygus

Auron359,

I noticed you have two separate threads that are about the same problem. Please respond to just one thread.

Hope to see you online!

Well I will use this one since it has the most information.

Sadly you will never see me online since patch 4.5 has made it unplayable for me. As in my earlier posts Since the patch I get 90002 every time I do an interaction like casting cure or picking something up.
It is not my hardware as I have tried a Ethernet connection with a PCIe Ethernet card and a USB 3.0 to Ethernet adapter, using either of them still gave me a 90002 error.
Also every other MMO that I play have 0% issues with my connection, neither did FFXIV until the patch.

So whatever has happened has to be on SE end ...but sadly I am not getting much support in the matter from support.. I have a month left of game time I basically can't use.

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Can't play the game after 4.5 patch error 90002