Fan Fest Merch - Shipping Question (No response from customer service ticket)

[Lakukisu]

I never got the email with the pre-order code for the merchandise and therefore also never received the item code for the motorcycle! I request help.

Hi Yuyuka3,

You should've received the code for the mount in November last year. If you didn't receive the code at all, please contact our support centre.

Best,
Lakukisu