Unable to log in after launching the launcher

[moleis]

Right after entering my Id & Password, the program either closed by itself or show the following message.

https://imgur.com/jVPVPY8

I have tried the following:
1)Disable directx 11 support
2)Run the program under administrator & compatible mode (window 7)

Prior to maintenance there are no issue whatsoever encountered.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Nur\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS CDCN30WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8019.781MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10579.781MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 96.907GB SYSTEM_FREEDISC_SPACE 24.492GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 529.979GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.479GB SYSTEM_FREEDISC_SPACE 372.918GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4009.891 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2018 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8065 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_88e3b1420844e327\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_88e3b1420844e327\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_88e3b1420844e327\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_88e3b1420844e327\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/11/2018 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C61461FC-285E-4127-A06D-91E3037F1C72}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8536
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/11/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1B1E170-0790-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1B45270-0790-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1B45270-0790-11E8-8003444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1B45270-0790-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1B45270-0790-11E8-8005444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FF17AD0-05E4-11E8-8002444553540000}
SYSTEM_INPUT_NAME UMDF HID minidriver Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Post New Thread - Mozilla Firefox
Kaspersky Secure Connection
Kaspersky Internet Security
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Calculator
Calculator
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2017
Canon G3000 series On-screen Manual
Canon My Printer
Canon Quick Menu
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon IJ Scan Utility
Disgaea 5 Complete
Driver Booster 5
Foxit Reader
CyberLink Power2Go 8
Lenovo OneKey Recovery
LenovoUtility
O2Micro Flash Memory Card Windows Driver
Lenovo PowerDVD12
User Manuals
Kaspersky Internet Security
Kaspersky Secure Connection
Internet Download Manager
Ni no Kuni II: Revenant Kingdom
NVIDIA Stereoscopic 3D Driver
Opera Stable 57.0.3098.106
qBittorrent 4.1.3
Steam
KMPlayer
The Sims 4
VLC media player
vs_filehandler_amd64
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
icecap_collectionresources
icecap_collection_neutral
vs_minshellmsi
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
vs_tipsmsi
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 191
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
CyberLink Power2Go 8
Microsoft .NET Framework 4.6 Targeting Pack
Microsoft .NET Framework 4.6.1 SDK
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
vs_communitymsires
REACHit
Java Auto Updater
Intel® Security Assist
Intel® PROSet/Wireless Software
icecap_collectionresourcesx64
Microsoft .NET Framework 4.5 Multi-Targeting Pack
vs_SQLClickOnceBootstrappermsi
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
vs_clickoncesigntoolmsi
LenovoUtility
vs_minshellinteropmsi
vs_minshellmsires
Microsoft Visual C++ 2005 Redistributable
Kaspersky Internet Security
Microsoft NetStandard SDK
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Portable Library Multi-Targeting Pack
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
VS Immersive Activate Helper
Microsoft .NET Framework 4.6.1 Targeting Pack
vs_FileTracker_Singleton
PlayStation™Now
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
vs_clickoncebootstrappermsires
System Mechanic
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
vs_clickoncebootstrappermsi
IntelliTraceProfilerProxy
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Lenovo PowerDVD12
vcpp_crt.redist.clickonce
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
Intel(R) Wireless Bluetooth(R)
Lenovo Photo Master
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vs_devenvmsi
vs_communitymsi
vs_BlendMsi
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
ClickOnce Bootstrapper Package for Microsoft .NET Framework
RAR Opener version 1.0
Microsoft Visual Studio Setup Configuration
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
vs_filehandler_x86
User Manuals
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Kaspersky Secure Connection
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Entity Framework 6.1.3 Tools for Visual Studio 15
Microsoft System CLR Types for SQL Server 2017
Mozilla Firefox 61.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Project Professional 2016 - en-us
Microsoft Office Professional Plus 2016 - en-us
Speccy
The Witcher 2: Assassins of Kings Enhanced Edition
Don't Starve Together
Tales of Zestiria
DARK SOULS™ III
FINAL FANTASY XIV Online
Tales of Berseria
MONSTER HUNTER: WORLD
STAR OCEAN™ - THE LAST HOPE™ - 4K & Full HD Remaster
RESONANCE OF FATE™/END OF ETERNITY™ 4K/HD EDITION
Slay the Spire
Valkyria Chronicles 4
Microsoft Visio Professional 2016 - en-us
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.65.1
Intel(R) PRO/Wireless Driver
Canon G3000 series MP Drivers
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Java 8 Update 191 (64-bit)
Intel® PROSet/Wireless WiFi Software
Oracle VM VirtualBox 5.1.34
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Lenovo OneKey Recovery
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
IntelliTraceProfilerProxy
DiagnosticsHub_CollectionService
Dolby Audio X2 Windows API SDK
Java SE Development Kit 8 Update 161 (64-bit)
Intel(R) Rapid Storage Technology
Microsoft Visual Studio Installer
Intel® Trusted Connect Service Client
Dolby Audio X2 Windows APP
Lenovo QuickOptimizer
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Lenovo Solution Center
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
O2Micro Flash Memory Card Windows Driver
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
icecap_collection_x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft System CLR Types for SQL Server 2017
VS JIT Debugger


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 19.0.0 (1)\avpui.exe 00002A60
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 2.0\ksdeui.exe 00003764
C:\Program Files (x86)\Lenovo\Lenovo Photo Master\PhotoMasterImportAgent.exe 00002F18
C:\Program Files (x86)\Lenovo\Lenovo Photo Master\PhotoMasterWorker.exe 00001224
C:\Program Files (x86)\Lenovo\PowerDVD12\PDVD12Serv.exe 00003584
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031AC
C:\Program Files (x86)\Steam\Steam.exe 00003354
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003EF8
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00002E64
C:\Program Files\Elantech\ETDCtrl.exe 00001930
C:\Program Files\Elantech\ETDIntelligent.exe 00001AF0
C:\Program Files\Lenovo\Lenovo Solution Center\LSCNotify.exe 000010A0
C:\Program Files\Lenovo\LenovoUtility\utility.exe 00002FD8
C:\Program Files\Mozilla Firefox\firefox.exe 000025E4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003650
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000030FC
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002F60
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002DA4
C:\Program Files\Windows Defender\MSASCuiL.exe 00002D18
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 000029B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000024E4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000024FC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18112.17430.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000029EC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1811.3241.0_x64__8wekyb3d8bbwe\Calculator.exe 00003944
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00001DA4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18102.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 000027B0
C:\Users\Nur\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 00001E08
C:\WINDOWS\Explorer.EXE 00001E44
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igfxEM.exe 00002070
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002200
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000228C
C:\WINDOWS\system32\DllHost.exe 000026A4
C:\WINDOWS\system32\browser_broker.exe 00003674
C:\WINDOWS\system32\conhost.exe 000031F4
C:\WINDOWS\system32\svchost.exe 00001B7C
C:\Windows\System32\RuntimeBroker.exe 000029B8
C:\Windows\System32\smartscreen.exe 000016B0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003FF8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003CF8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 000015C4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002304
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001388
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001AAC
c:\windows\system32\sihost.exe 00001B18
c:\windows\system32\svchost.exe 000016FC
c:\windows\system32\taskhostw.exe 00001D08

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you are using a laptop, it may be using the integrated graphics card rather than the Nvidia one. Try manually setting the Nvidia graphics card in the Nvidia Control Panel. Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default).

If this does not solve the issue, try doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[moleis]

The issue still persist

[moleis]

Once i uninstalled the program and re download it i was able to log in.

However i would like to know what exactly is the issue?