Suffering many crashes, before and after the patch

[Ekimmak]

Certain points of the game will cause a lock-up, freeze, and/or crash. Often without any warning.

Sometimes, I'm lucky and get a message like this:

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2018-12-25_17:25

ffxiv_dx11.exe+31BB3F

With that last line being repeated seven more times, with changing letters.

By certain points of the game, I mean places like Ul'Dah. I remember getting to the point that logging in at the Alchemist's guild during the Starlight Celebration would immediately crash, and only getting out of that loop by using the few seconds I had before it closed to get out of there.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Does it only happen while you are in this area?

What have you tried so far to alleviate the issue?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ekimmak]

I took a break from the game two or three months ago. I think it had started happening around that time? Or at least, I recall it getting worst around the Starlight Celebration event, where I was trying hard to get all of that done.

I feel like it either happens in response to entering high traffic areas, or opening several panels at once in quick succession.

In case it was a problem with memory space, I've been taking steps to remove unneeded data off my computer's hard drive, and moving it onto an external drive, with very limited success.

As for the system details...

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\Ekimmak\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 02/28/13 16:16:23 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16331.246MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18763.246MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 103.005GB SYSTEM_FREEDISC_SPACE 14.774GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 694.879GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 3312.241GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6819)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2027.648 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.623 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0677.0257
SYSTEM_GRAPHICS_DRIVER_DATE 9/22/2017 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {63E438EC-88F0-4365-B6EA-C63951D1A869}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6733
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2012 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2EFC6F71-D542-4D81-8CE5-7D737C98AB87}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6733
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2012 00:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7D6D0CD8-3EFA-46B4-8CC4-9AB0E871C481}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6733
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2012 00:00:00
SYSTEM_SOUND 3 - S27E390 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E8241081-0381-497C-B4D1-4C6D90993E8F}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BC20520-0234-11E7-8001444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BC47620-0234-11E7-8002444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BC58790-0234-11E7-8003444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BC64AE0-0234-11E7-8004444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9E7C5D10-E2D5-11E5-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9E7CAB30-E2D5-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9E7CD240-E2D5-11E5-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9E7CF950-E2D5-11E5-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Suffering many crashes, before and after the patch - Google Chrome
Pingzapper
Let's Play materials
Movies & TV
Movies & TV
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Microsoft Store
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ccc-utility64
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization BR
Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization JA
AMD Settings
MSVCRT110_amd64
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVAST Software\Avast Cleanup\TuneupUI.exe 00001900
C:\Program Files (x86)\Belkin\F6D6050\V1\VistaBroadcomPBN.exe 00002824
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00002578
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002A80
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002A44
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 0000289C
C:\Program Files (x86)\CyberLink\Shared files\brs.exe 00002920
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00001D80
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001DF8
C:\Program Files (x86)\Pingzapper\Engine\putty_pz.exe 00003B1C
C:\Program Files (x86)\Pingzapper\Pingzapper.exe 00003540
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000029B8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00000A70
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00002548
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray.exe 000028B8
C:\Program Files\Plantronics\GameCom 780 & 788\GameCom780.exe 000027A0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002650
C:\Program Files\Windows Defender\MSASCuiL.exe 00002580
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001EF4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002368
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002488
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18112.17430.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003460
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1811.3241.0_x64__8wekyb3d8bbwe\Calculator.exe 000002FC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000014A4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.18102.10531.0_x64__8wekyb3d8bbwe\Music.UI.exe 0000315C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18102.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002668
C:\Program Files\iTunes\iTunesHelper.exe 00001BA8
C:\WINDOWS\Explorer.EXE 00000C9C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003B10
C:\WINDOWS\system32\ApplicationFrameHost.exe 000031A0
C:\WINDOWS\system32\DllHost.exe 00000A08
C:\WINDOWS\system32\SettingSyncHost.exe 0000381C
C:\Windows\System32\RuntimeBroker.exe 0000172C
C:\Windows\System32\smartscreen.exe 00002C2C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000031D8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000568
C:\Windows\SystemApps\Microsoft.Windows.PeopleExperienceHost_cw5n1h2txyewy\PeopleExperienceHost.exe 000015D4
D:\Files\Steam\SteamApps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002D60
D:\Files\Steam\SteamApps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000DA8
c:\windows\system32\sihost.exe 00000E08
c:\windows\system32\svchost.exe 000027F4
c:\windows\system32\taskhostw.exe 00000A5C

[Dynratygus]

Thank you for the information!

Please try the following:

-Switch to DirectX 9 mode (select ‘Config’ from the launcher)
-Update/reinstall Graphics card drivers
-Set compatibility mode to Windows 7/8*
- Perform a cleanboot**

*Tight click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).

**Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC

Hope to see you online!