DirectX error 11000002

[PotatoTree]

I've recently started having issues with DirectX error 11000002. I've never had the issue before but last week or so I had it the first time on my normal system that I haven't changed for a long time. I have not had any new system updates.

After the first crash, I switched to a new graphics card (from 980ti to 2080ti) and updated my old graphics drivers.

Afterwards I got the crash around 6 more times, 3 of which were today.

There were no background applications running other than chrome and discord.

Discord overlay is not turned on. No other overlays/streaming software/overclocking was turned on. The GPU was not overclocked.

Note that I am running the game at capped 144Hz with max graphics settings on a 3840x1080 screen size. No gsync or vsync was enabled.

Whats weird is that my first time I had the crash was on my original system without any software or hardware changes as mentioned above. I've been running for like a year on this system with no issues.

In addition, in the past week 3 of my raid members have individually had this crash, although most of them use Windows 10. I'm running 8.1. No automatic updates are on for me should nothing software wise was different.

Image of crash:


Date & Time: 1/7/2019
Frequency: 3 times today, 3 times past week
World name: Sargatanas

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_ltsb.170914-0600)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 09/11/17 23:43:54 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65471.074MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 70287.074MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.527GB SYSTEM_FREEDISC_SPACE 219.036GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10929.938 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32735.537 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/17/2018 1:12:02 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9C30118A-A369-4EC7-834B-60C7002415DC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/13/2013 7:19:22 PM
SYSTEM_SOUND Line 3 (Virtual Audio Cable)
SYSTEM_SOUND_DEVICE_ID {35760A1C-74DC-4503-90B9-CF0C681F597E}
SYSTEM_SOUND_DEVICE_NAME vrtaucbl.sys
SYSTEM_SOUND_DRIVER_VERSION 4.13.0000.5916
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2014 3:17:21 PM
SYSTEM_SOUND Line 1 (Virtual Audio Cable)
SYSTEM_SOUND_DEVICE_ID {6A40E3DE-1ECB-432F-9C3A-DFF9E108928A}
SYSTEM_SOUND_DEVICE_NAME vrtaucbl.sys
SYSTEM_SOUND_DRIVER_VERSION 4.13.0000.5916
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2014 3:17:21 PM
SYSTEM_SOUND Line 2 (Virtual Audio Cable)
SYSTEM_SOUND_DEVICE_ID {792CE69A-B5A2-48F0-B9E4-694C283307B5}
SYSTEM_SOUND_DEVICE_NAME vrtaucbl.sys
SYSTEM_SOUND_DRIVER_VERSION 4.13.0000.5916
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2014 3:17:21 PM
SYSTEM_SOUND C49HG9x (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E16F2CD9-D44B-4F31-A849-CE8C8FCC88B6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 6:38:21 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84D2F630-C00F-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {858F5960-F1E1-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming MM800 RGB POLARIS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84D31D40-C00F-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84D31D40-C00F-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84D34450-C00F-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {590A3E30-C011-11E7-8006444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {64C703E0-F1E1-11E8-8001444553540000}
SYSTEM_INPUT_NAME Commander PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 000012E4
C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe 0000179C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001E70
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002E3C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001AB0
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00000AC8
C:\Program Files\iTunes\iTunesHelper.exe 00001748
C:\Users\Zongyi\AppData\Local\Discord\app-0.0.301\Discord.exe 000000E8
C:\Windows\Explorer.EXE 000012F8
C:\Windows\System32\RuntimeBroker.exe 00000C8C
C:\Windows\System32\TiltWheelMouse.exe 00001720
C:\Windows\system32\SnippingTool.exe 0000143C
C:\Windows\system32\taskhostex.exe 000013E0
C:\Windows\system32\wuauclt.exe 000017C8

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support forums.

I apologize in the delay of our response to this issue. If you have not done so already, please try the following:

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)

- Perform a clean boot ( Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. )

- Set compatibility mode to Windows 7 (To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.)


Hope to see you online!