Need help identifying connection issue

[Miziliti]

Thank you for the information Miziliti.

Was this connection test done before or after you changed out the router?

It looks like you are getting some fluctuations along your entire route. Unfortunately, it's hard to tell where the issue lies because you seem to be getting latency spikes in several locations. It looks like the average response time is pretty low, but you do have these highs of 333ms at the beginning and end of your test. It really only tells us that you are getting lag spikes as opposed to where they are coming from.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

The test is done after I changed my modem. I don't really know how to find the cause of this issue.

[Einmimiria]

Thank you for the reply Miziliti

The lag spikes you are getting seem to be along your entire route. Because of that, I'd suggest contacting your ISP about the matter. We can only give suggestions that will help stabilize the game client. If you are having issues outside of that, you may need to contact your ISP.

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