Disconnects over past few weeks

[Jimboselecta]

Hello

Seem to be having issues over the last two weeks where my character will disconnect for no reason in any area house/town/dungeon doing something or doing nothing without any error messages

The game will dump straight back to the character select screen and I will not be able to log back in for a while due to being "incorrectly logged out"

Sometimes I will get the ( ~ ) symbol next to my name showing I'm about to DC and sometimes not

Everything is updated Graphics card/Antivirus/Windows etc no recent changes made to any settings, the computer is only used for FF14 and has next to no other programs installed/running

Ethernet connection NOT WiFi

BT Connection:
24.5 Mbps download
8.77 Mbps upload
Latency: 12 ms
Server: London

Contacted BT provider: No issues at their end

I'm not the most technical but will try answer any questions - any help is greatly appreciated

Cheers

DxDiag:
------------------
System Information
------------------
Time of this report: 12/29/2018, 12:21:44
Machine name: DESKTOP-Q399LVA
Machine Id: {B4F696BD-CF28-433C-BB32-B38B4303F3DF}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: H110M-S2H
BIOS: F20 (type: UEFI)
Processor: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8144MB RAM
Page File: 6112MB used, 3312MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1060 6GB
Manufacturer: NVIDIA
Chip type: GeForce GTX 1060 6GB
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_8C941462&REV_A1
Device Status: 0180200A
[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10124 MB
Dedicated Memory: 6052 MB
Shared Memory: 4072 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.644055,0.336437), Green(0.295422,0.614758), Blue(0.146984,0.072766), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Philips 230C

Tracert:
Tracing route to 204.2.229.9 over a maximum of 30 hops

1 4 ms 5 ms 4 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * 13 ms 12 ms 31.55.186.177
4 14 ms 14 ms 14 ms 31.55.186.184
5 14 ms 13 ms 13 ms host213-121-192-126.ukcore.bt.net [213.121.192.126]
6 13 ms 13 ms 12 ms 213.137.183.102
7 13 ms 12 ms 13 ms lag-127.ear2.London2.Level3.net [195.50.117.29]
8 14 ms 12 ms 13 ms ae-1-3114.edge5.London1.Level3.net [4.69.148.218]
9 13 ms 12 ms 14 ms ae-3.a00.londen12.uk.bb.gin.ntt.net [129.250.9.125]
10 167 ms 163 ms 164 ms ae-17.r05.londen12.uk.bb.gin.ntt.net [129.250.2.147]
11 15 ms 13 ms 13 ms ae-2.r24.londen12.uk.bb.gin.ntt.net [129.250.4.244]
12 81 ms 81 ms 81 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
13 148 ms 146 ms 146 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
14 150 ms * 147 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
15 167 ms 159 ms 159 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
16 160 ms 161 ms 160 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
17 163 ms 163 ms 164 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
18 163 ms 163 ms 163 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 165 ms 163 ms 164 ms 204.2.229.234
20 164 ms 163 ms 165 ms 204.2.229.9

Ping:
Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=164ms TTL=50
Reply from 204.2.229.9: bytes=32 time=163ms TTL=50
Reply from 204.2.229.9: bytes=32 time=165ms TTL=50
Reply from 204.2.229.9: bytes=32 time=163ms TTL=50

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 163ms, Maximum = 165ms, Average = 163ms

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Do you recall anything changing with your PC or connection that coincides with this?

It looks like you are losing connection in a few places along your trace route, particularly at hops 3 and 14. This is usually caused by congestion along your route, which can be cause by an assortment of things. I'd suggest trying some of the following in order to stabilize your home network:

- Reset your router by turning it off for a few minutes, then back on
- Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).
- Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

These won't fix any issues that are caused by congestion, but it may alleviate any that stem from your home network.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!