Frequency disconnects during cut scenes.

[kashiko]

I have been having 90001 and 90002 errors, predominately during cut-scenes.

On wired internet, with no other network issues. Tried resetting modem/router, and having ISP check modem connection health/etc, with no problems detected. I haven't made any changes recently, and am not using any exotic networking software or antivirus (just Windows 10 defaults).

[kashiko]

I ran ping to the server ip (204.2.229.98 - behemoth, primal datacenter... assuming this is correct IP) and there was no drop in ping when the 90002 occured.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I am sorry to hear you are having connection issues When does the 9002 error occur? Does it happen when you are trying to log into the game? Could you also copy and paste the trace route ran on the server you pinged?

Hope to see you online!

[kashiko]

Hi, the traceroute is:

1 1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 12 ms 10 ms 96.120.101.177
3 12 ms 16 ms 10 ms po-114-rur202.bellevue.wa.seattle.comcast.net [68.87.206.109]
4 12 ms 13 ms 13 ms be-203-ar01.seattle.wa.seattle.comcast.net [69.139.164.169]
5 14 ms 15 ms 14 ms be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]
6 15 ms 11 ms 15 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
7 14 ms 12 ms 12 ms ae-31.a00.sttlwa01.us.bb.gin.ntt.net [129.250.66.149]
8 14 ms 11 ms 12 ms ae-14.r05.sttlwa01.us.bb.gin.ntt.net [129.250.5.133]
9 * 20 ms 13 ms ae-6.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.88]
10 29 ms 30 ms 30 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
11 33 ms 40 ms 32 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 34 ms 35 ms 33 ms 129.250.7.11
13 35 ms 41 ms 33 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 35 ms 34 ms 33 ms 204.2.229.234
15 35 ms 35 ms 39 ms 204.2.229.98

The route changes occasionally. Usually though it is similar to this, passing through comcast and ntt networks.

I have also seen a few odd 90001 not related to cut scenes.

[Einmimiria]

Thank you for the reply kashiko.

Do you notice any consistency to the disconnects during cutscenes? Does it happen while trying to access a specific cutscene? You will stay on the same server while in a cutscene, so you are not trying to connect somewhere else. The cutscene data should be stored in the install location. You may want to make an exception on your anti-virus/firewall for the Final fantasy XIV install folder just in case.

Your trace route seems normal, but you did lose a packet on the 9th hop. It sounds like it's very intermittent. You can connect fine, then disconnect for a moment, then reconnect again. Hence why you don't see any sustained packet loss. What have you tried so far to alleviate this issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[kashiko]

I don't think the * necessarily indicates a lost packet, but that the router did not respond to the traceroute within some time (it could choose not to respond I think). I get a * most times in the traceroute, but a ping direct to 204.2.229.98 has very infrequently lost packet. The * sometimes occurs within FF14's IP addresses as well (204.2.229.234).

It seems to occur during any cutscene. Usually a cutscene will be a 90002, whereas outside of cutscene it will be a 90001.

I am just using Windows 10's built-in antivirus. I don't notice any stalling/slowness during cutscenes, only the disconnect.

Is 204.2.299.98 the correct IP to check for Behemoth?

[kashiko]

I expirenced a 90002 while in instance while running a ping continously. 0 lost packets in ping, but still disconnect. I can immediatly re-connect after disconnect, with no other internet trouble noticed.

[kashiko]

From what I can tell, the problem is due to intermittent drops of hop:

9 38 ms 36 ms 42 ms ae-6.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.88]

I noticed this hop become unresponsive near a disconnect.

This appears to be Final Fantasy 14's ISP, so there may be limited I can do from my end.

I have however provided the route data to my ISP (Comcast) in case they are able to deal with NTT.

From googling, it seems other users have reported similar issues in the NTT part of the route.

[Dynratygus]

Good morning kashiko and thank you for the reply,

If you have not done so already, please try the following:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040


Hope to see you online!

[kashiko]

Hi,

I will give these a try, but a few follow up questions...

Regarding the Interent Explorer setting, would this only impact the launcher? I don't really see how IE settings should impact the game's connectivity, and some of the suggested changes are a bit concerning.

- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.

This would allow any unsigned software to be installed while browsing. This seems very dangerous, and can allow malicious code to run in browser. How does this impact FF14?

Similarity I don't really understand how IE cookies and such can impact Final Fantasy 14 in-game (perhaps in the launcher if this is based on IE).

Regarding antivirus, I am just using the default Windows 10 settings.

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Should these by automatically forwarded by UPnP?


Is there any other traceroute data I can provide? I see that a specific hop in NTT (I believe FF14's ISP) sometimes has issues.

Thanks