Black Screen on Launch

**megalomaniacal** · 12-22-2018 12:56 PM

This has been happening for a while now and I've tried a number of things to get the game working with no progress. (Including .cfg changes, system setting resets, dx changing, fiddling with Internet Explorer settings.)

The launcher works fine, however on clicking play, the game opens but sits on a black screen forever. When I go to close the game, the "Exit Final Fantasy XIV?" prompt comes up, but nothing else.

System stuff

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>;*.local

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD A8-5600K APU with Radeon(tm) HD Graphics (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 8.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 5527.285MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 8983.285MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 909.809GB SYSTEM_FREEDISC_SPACE 15.171GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 19.788GB SYSTEM_FREEDISC_SPACE 2.436GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 7560D
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x9904)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 481.867 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2560.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1404
SYSTEM_GRAPHICS_DRIVER_DATE 8/2/2015 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers / Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {AA24FB19-F868-4468-9E7E-7C7058286E69}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6418.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 00:00:00
SYSTEM_SOUND Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {00476A36-C127-4E4A-8954-BF5745798392}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6418.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 00:00:00
SYSTEM_SOUND Headset Earphone (4- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {8D7AB961-F811-4F99-8817-AB3B2EA89251}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_SOUND Communications Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {DDDB909E-D3F1-40F6-9CCF-9E04BD4F4B95}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6418.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFC1B50-D31B-11E8-8002444553540000}
SYSTEM_INPUT_NAME Virtual Tablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFF76B0-D31B-11E8-8006444553540000}
SYSTEM_INPUT_NAME Virtual Tablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFF9DC0-D31B-11E8-8008444553540000}
SYSTEM_INPUT_NAME Virtual Tablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E7A3A0-15AE-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E7F1C0-15AE-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E818D0-15AE-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E818D0-15AE-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69445940-4B1A-11E8-8001444553540000}
SYSTEM_INPUT_NAME HP Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Black Screen on Launch - Google Chrome
@Elliot151 - Discord
FFXIVLauncher
Windows Shell Experience Host
AMD:CCC-AEMCapturingWindow

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Audacity 2.2.2
Autodesk Design Review 2013
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FINAL FANTASY XI: Chains of Promathia
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Windows Live UX Platform
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FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe 000017D8
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe 000019C4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001BFC
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 00001F64
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000303C
C:\Program Files (x86)\Gyazo\GyStation.exe 0000183C
C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service Process.exe 00003280
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002B3C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001DE8
C:\Program Files\AMD Quick Stream\AMDQuickStream.exe 00002D2C
C:\Program Files\IDT\WDM\Beats64.exe 00002784
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00001758
C:\Program Files\Windows Defender\MSASCuiL.exe 00002588
C:\Users\user\AppData\Local\Akamai\netsession_win.exe 00001E54
C:\Users\user\AppData\Local\Discord\app-0.0.301\Discord.exe 00000380
C:\WINDOWS\Explorer.EXE 00001C60
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000145C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000ED0
C:\WINDOWS\system32\DllHost.exe 000021C8
C:\WINDOWS\system32\backgroundTaskHost.exe 00001958
C:\Windows\System32\InstallAgent.exe 0000141C
C:\Windows\System32\InstallAgentUserBroker.exe 0000164C
C:\Windows\System32\RuntimeBroker.exe 00000308
C:\Windows\System32\smartscreen.exe 00000998
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000093C
c:\windows\system32\sihost.exe 000027FC
c:\windows\system32\svchost.exe 00001238
c:\windows\system32\taskhostw.exe 00000B58

**worldofneil** · 12-22-2018 02:49 PM

It might be that you're running the "N" version of Windows 10 which doesn't come with media player and associated libraries. To fix this you need to install it manually:

Based on what you wrote, you're running Windows 10, 1703, so the download you want is: https://support.microsoft.com/en-us/help/4016817

Unfortunately when you update your Windows 10 installation to newer builds you'll have to reinstall this feature pack again. Microsoft's page about this is currently located at: https://support.microsoft.com/en-us/...ows-n-editions

Hope this is of some help!

**megalomaniacal** · 12-23-2018 07:35 AM

So for some reason, despite being on version 1703 (at least that's what it says), that pack version gives me this:

**worldofneil** · 12-23-2018 09:54 AM

That actually might just mean you're not running the N version of Windows so my idea wasn't correct, sorry

**Enkidoh** · 12-23-2018 12:25 PM

This is just a stab in the dark but is your firewall enabled to allow the game to access the internet? I remember the first time I loaded the game I had a black screen too (it didn't even show the SE logo), and it was because my firewall (ZoneAlarm) was blocking internet access to the game. I had already enabled internet access for the launcher, but as far as ZA was concerned the launcher and the game itself are two seperate processes requiring seperate enabling.

Unfortunately, I found every time a patch occurs for the game resets the access rights for ZA and so I have to reenable it after every patch, so now I usually just enable 'game mode' for it whenever I play the game (that ignores access alerts and allows most programs access to the internet.).

I see in your list of processes Windows Defender is active, perhaps it's a similar situation here to what I had? Go into Windows Defender and see if it's blocking access to ffxiv.exe, and if so, change it to allow access to the internet.

**MorfineCeres18** · 12-24-2018 01:00 AM

Originally Posted by megalomaniacal

This has been happening for a while now and I've tried a number of things to get the game working with no progress. (Including .cfg changes, system setting resets, dx changing, fiddling with Internet Explorer settings.)

The launcher works fine, however on clicking play, the game opens but sits on a black screen forever. When I go to close the game, the "Exit Final Fantasy XIV?" prompt comes up, but nothing else.

System stuff

I was playing a few hour ago, everything was fine. I just wanted to play again now, started my pc, all fine, started FFXIV, launcher was ok like always but after the launcher everything went black, same problem as you, when I try to close the game the "do you really wanna close the game" window pops, but nothing there D:
Already tried everything I saw on inet to solve similar problems, but nothing works >.<

EDIT: I uninstalled the game and installed it again and now it's working fine.

**megalomaniacal** · 12-24-2018 09:37 AM

Currently reinstalling the game now, so I'm hoping that fixes things. If only I had better internet, this wouldn't take 2-3 days

**MorfineCeres18** · 12-24-2018 12:30 PM

It fixed it for me. I hope it works for you too

**Dynratygus** · 12-25-2018 08:57 AM

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forum.

I apologize for the delay in our response to this issue. Also, thank you to everyone who has given input in regard to the matter.

megalomaniacal other than uninstalling and reinstalling the game, what are some things you have tried to trouble shoot the problem?

Hope to see you online!

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