Reporting someone for being "toxic" is a very vague report, from what i know. Most if not all GM's wouldn't do anything based on someone just being toxic as being toxic and breaking ToS can be two different things depending on the situation. GM's do NOT take outside or third party proof and they do internal investigations based on chatlogs mostly. I won't deny i have gotten mad at people in game too but i always make sure i never directly harass someone or grief anyone as those are the main things that get you behind GM bars. You cannot report someone for harassing someone else either (well you can make a report about anything, but unless its directly between you and others i doubt GM's will do anything). As far as i know you have to be the harassed person to make a valid report and have a GM consider looking into things in depth. You could say my view is biased as i have never been talked to by a GM so as far as i know i have no faults on my account, however with that being said i don't think that it's justifiable enough to change the ToS based on a minority of people with mental health issues as that in itself could cause massive issues for the games community as a whole. There has to be a middle ground where it's not too strict and not too lenient. Whether SE has that correct middle ground or not i cannot say, however as i myself have not gotten in any trouble so far seems to be about right since as far as i know i have never done anything that breaks the ToS.
The only time i think i would ask for a change or fix for something is if i noticed GM's acting unprofessionally and giving unprofessional or improper punishments to people that did not coincide with what they were supposed to be in terms of seriousness of the punishment or if they even deserved punishment or not. Unfortunately or Fortunately however you view it this isn't a court and you can't just argue a mental health case to get yourself out of trouble since GM's only act (as far as i know) based on proof. There is no jury, thus if you did wrong or not is usually clear as day to the GM and they should always be able to determine whether its a strike or not without having to be stuck in debate about it. This is all just my opinion based on what i know and do not know. I have reported people plenty of times and the only thing i think that i wish was changed is if we find out if the GM's actually do their jobs or not. You never know if someone actually gets banned or not and in a way i can understand why they can't have too much transparency with this, but at the same time how can we the community make sure the GM's are doing their jobs and being professional if we cannot see the consequences of a clear case and its results being investigated upon and taken action on.

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