Regular (Random) Crashing - ffxiv_dx11

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forum!

Unfortunately I am not able to access the links provided. Could could you copy and paste the dxdiag and the FFXIV diagnostic in another reply?

Hope to see you online

[Delebot]

FFXIV diagnostic:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/13/13 18:22:21 Ver: 21.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12231.309MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24519.309MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.331GB SYSTEM_FREEDISC_SPACE 686.656GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 229.111GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6115.654 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6115.654 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D52D85A6-9164-4AC4-ABB9-8C9EA7D55A0E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {5C996E33-5019-4100-A0E6-E9943C17E250}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND HP w2207 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5EEA22EF-A72A-4F89-8ED1-5D1590EBC553}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {958D572B-24F4-4314-9B85-BF81C820D2B6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DF5E26A9-833C-4B56-839D-16B883113A49}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B154F30-F284-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B15C460-F284-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B19BC00-F284-11E8-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B1A7F50-F284-11E8-8009444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B1B69B0-F284-11E8-800A444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {980A8030-F284-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B16FCE0-F284-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B17C030-F284-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B188380-F284-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
DirectX, crashing, and the frustration therein - Mozilla Firefox
boot
#justgettolevel70 - Discord
Granblue Fantasy - Vivaldi
Tools
History
Layers
Colors
Untitled - paint.net 4.1.5
Settings
Microsoft Store
Settings
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Anki
Borderless Gaming
Canon MX490 series User Registration
Canon My Printer
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon IJ Scan Utility
FF Logs Uploader
Fedora Project - Fedora Media Writer - Tool to write Fedora images to flash drives
K-Lite Codec Pack 14.5.5 Standard
MTG Arena
NVIDIA Stereoscopic 3D Driver
qBittorrent 4.1.4
RStudio
Canon Speed Dial Utility
Steam
Razer Synapse
Adobe AIR
Apple Application Support (32-bit)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Path of Building version 1.4.117
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
FF Logs Uploader
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Apple Software Update
SD Card Formatter
Adobe Acrobat Reader DC
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MTG Arena
Streamlabs OBS 0.11.6
ShareX
BlueStacks App Player
Mozilla Firefox 64.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 ProPlus - en-us
R for Windows 3.5.1
Speccy
Path of Exile
FINAL FANTASY XIV Online
BlazBlue Cross Tag Battle
UNDER NIGHT IN-BIRTH Exe:Late[st]
Sublime Text Build 3176
Canon MX490 series MP Drivers
Apple Application Support (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
iTunes
Bonjour
Apple Mobile Device Support
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Google 日本語入力
paint.net


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 00002904
C:\Program Files (x86)\Google\Google Japanese Input\GoogleIMEJaConverter.exe 000028C0
C:\Program Files (x86)\Google\Google Japanese Input\GoogleIMEJaRenderer.exe 000028E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001438
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000027B4
C:\Program Files (x86)\Steam\Steam.exe 00001868
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000012AC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002BC0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001B94
C:\Program Files\Mozilla Firefox\firefox.exe 00001544
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000019C0
C:\Program Files\ShareX\ShareX.exe 00001B38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002040
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000020D8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000131C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18091.17210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002754
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000263C
C:\Program Files\iTunes\iTunesHelper.exe 00002010
C:\Program Files\paint.net\PaintDotNet.exe 00000470
C:\Users\Carlo\AppData\Local\Discord\app-0.0.301\Discord.exe 00002A70
C:\Users\Carlo\AppData\Local\FluxSoftware\Flux\flux.exe 000026B0
C:\Users\Carlo\AppData\Local\Vivaldi\Application\update_notifier.exe 00002534
C:\Users\Carlo\AppData\Local\Vivaldi\Application\vivaldi.exe 00001010
C:\Windows\Explorer.EXE 00001998
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002FAC
C:\Windows\System32\CompPkgSrv.exe 00001094
C:\Windows\System32\RuntimeBroker.exe 00002104
C:\Windows\System32\SecurityHealthSystray.exe 0000219C
C:\Windows\System32\smartscreen.exe 00002108
C:\Windows\System32\svchost.exe 000027A0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001548
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E38
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D8C
C:\Windows\system32\ApplicationFrameHost.exe 00002D6C
C:\Windows\system32\DllHost.exe 00001888
C:\Windows\system32\SettingSyncHost.exe 00001928
C:\Windows\system32\conhost.exe 00000418
C:\Windows\system32\sihost.exe 000019DC
C:\Windows\system32\svchost.exe 00001CA4
C:\Windows\system32\taskhostw.exe 00001A58

[Einmimiria]

Thank you for the reports Delebot.

When did this first start happening? Do you recall anything updating/changing on your PC that coincides with this?

Does this same error occur when using DirectX 9 mode?

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Additionally, disable any overlays that may be present (Discord Overlay, Geforce Experience, etc.). This will make sure that no background processes are interfering with the game.

Try setting the compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Delebot]

It only started happening after I reinstalled Windows on a new SSD, but all the other parts are the same. It is already on compatibility mode.