Recent Heavy Lag

[JoeBurnsy]

I started lagging heavily in the past four days, however, the past week or two have been perfectly stable. This is the only game experiencing trouble on my PC and I have tried on my PS4 and the internet is stable on FFXIV. Resource monitor says ping is 56 on average so I don't understand why I'm experiencing heavy lag recently

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How consistent in the lag on your PC? Does it only happen in certain areas or is it constant? Is there any fundamental difference between the connection on your PC and your PS4 (for example, one is connected via wifi, the other is hard wired)?

Do you recall anything updating/changing on your PC that coincides with this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[JoeBurnsy]

It is constant, and they are both wireless. The only difference between the two is that my PC supports a 5ghz connection and my PS4 does not, however, I tried the 2ghz network and was still experiencing the same lag on PC. I haven't updated any drivers before I started lagging, but just yesterday I installed a new driver for the Wireless adapter to no avail.

[Dynratygus]

Thank you for the reply,

Please try the following options:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Hope to see you online!