Fatal directx error 10000000

[Insert_Paranoia]

Hey there, returning player that just resubbed back to FFXIV and reinstalled the client. However every time I login and when the actual games boots up from the client, I get this error which then promptly closes the game before I even see the start screen. I never received this error previously, and I'm using the same computer since the first time I installed the game. I also haven't changed any internal components either, so my computer has been the same since the beginning. I'm assuming it's something graphics related since it's telling me it's a directx fatal error and I saw the pinned threads in the forum so I'll add the info required for GPU utilization errors.


Date & Time: I guess most recent attempt to login was today at 4:53pm EST

Frequency: Occurs every time I try to boot from the client into the game, after login

World Name: Sargatanas

Character Name: Shion Sumeragi

Party or Solo: N/A wasn't ingame don't even see the start screen before game prompts itself to close

In-Game Time: N/A wasn't in the game

Area and Coordinates: N/A wasn't in the game

Steps:
1. client boots, whether from steam or solo client
2. login using username, password, buttons appears to boot game using directx 11
3. client window closes game attempts to open, but then a small windows box pop up error appears displaying the "Fatal Directx Error. (10000000)"

GPU performance change before and after you started having the issue: Not that I've noticed, tried benchmarks and the like and compared my performance on said benchmarks to other results, and mine actually still performs a little higher than normal.

GPU: MSI 980ti
Driver Version: 417.35 (using geforce experience to update drivers regularly)
CPU: intel i5 6600k
RAM: Gskill 16GB DDR4-3200MHz (PC4 25600) trident z
Hard Drive: 850 samsung evo 500GB
OS: windows 10
OS Version: 17134.471
Graphics Settings: can't specify, have no access to the game, but iirc they should've been max settings, don't remember specifics
FPS Limit: (System Configuration > Display Settings > FPS Limit) if I remember correctly, it was set to uncapped


I've tried filing a support ticket on this issue, but I haven't seen any replies in 2 weeks so I thought I'd try asking about the issue here. I've tried reinstalling the game multiple times with no success, I did try downloading the game via steam, which allowed me to play for a few days until the recent windows update, whereas I am now receiving the same error when booting from the steam client. Before trying to roll back the windows update, I'd rather figure out what is wrong, since I prefer using the regular client regardless, over steam (even then rolling back doesn't garauntee the issue fixed since it was already occuring via regular stand alone client). Does anyone know what this error means?

[Insert_Paranoia]

The game does boot in directx 9, so I can play. It just really bothers me since performance appears to drop by the directx version when my computer should be able to handle 11 without a problem. If anyone could clarify what this issue is referring to, it would be greatly appreciated!

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long has the issue with the directx crash been occurring. Could you also provide a system report?


Hope to see you online !

[Insert_Paranoia]

Hello again, sorry for the late reply, it's finals time so I've been kinda preoccupied with studying.
I only noticed this issue when I resubbed back to the game and redownloaded the client again, which was around the beginning of this month. As for the exact date, I'm not quite sure.

For system report:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ragef\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 3007
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.129MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37827.129MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.209GB SYSTEM_FREEDISC_SPACE 41.728GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 451.425GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY11
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.564 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {29C531F1-1093-4C40-B60B-4C9D6E67B911}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {29671460-16ED-4B65-B0F3-D43EB9EF7999}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND BenQ XL2430T (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7FC37AE1-1737-4DBE-96DE-8BDC9D093920}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB621F0C-9F61-449E-9989-78BBCD2E4C1E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2B200E0-8103-11E7-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 700 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C18E830-EF08-11E6-8006444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2B227F0-8103-11E7-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 700
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C127F90-EF08-11E6-8003444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C219AC0-EF08-11E6-8008444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C225E10-EF08-11E6-8009444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C239690-EF08-11E6-800A444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2B227F0-8103-11E7-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 700 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C23BDA0-EF08-11E6-800B444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA485870-EF1F-11E8-8003444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA487F80-EF1F-11E8-8005444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {35CD1A70-F184-11E6-8001444553540000}
SYSTEM_INPUT_NAME MCP2200 USB Serial Port Emulator
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9E09FA80-20AB-11E7-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7 Bootloader
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
New Tab - Google Chrome
New Tab - Google Chrome
After Kodi 17.6 install "How to Watch Movies & TV Shows " December 2018 - YouTube - Google Chrome
Fatal directx error 10000000 - Google Chrome
FINAL FANTASY XIV
Updates - MangaDex - Google Chrome
#destiny-sucks-lmao - Discord
【ヲタリスト Ayasa】バイオリンで“乃木坂46”「今、話したい誰かがいる」を弾いてみた - YouTube - Google Chrome
newest submissions : grandorder - Google Chrome
μTorrent 3.5.5 (build 44939) [32-bit]
Steam
「G.M蘑菇/绚烂的蘑菇」の作品 - pixiv - Google Chrome
Event Log Mats.xlsx - Excel
Films & TV
Settings
Settings
Films & TV
CAM
Huion Tablet


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Acrobat 7.0 Professional - English, Français, Deutsch
Adobe Photoshop CS6
Advanced Combat Tracker (remove only)
MSI Afterburner 4.5.0
Avira Antivirus
Avira Phantom VPN
Citrix Receiver 4.11
FastStone Image Viewer 6.1
STOVE
Google Chrome
LOST ARK
NVIDIA Stereoscopic 3D Driver
PunkBuster Services
RivaTuner Statistics Server 6.5.0
Steam
TechPowerUp GPU-Z
VLC media player
Citrix Receiver(USB)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
CAM
Microsoft_VC90_CRT_x86
Citrix Web Helper
Geeks3D FurMark 1.20.1.0
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
osu!
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Avira Safe Shopping
Corsair LINK 4
Futuremark SystemInfo
Intel(R) Online Connect Software Asset Manager
StudioTax 2016
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Gyazo 3.4.1.0
Citrix Receiver Inside
Online Plug-in
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Citrix Receiver(Aero)
XTUPackage
Avira
Avira Safe Shopping
Microsoft_VC80_CRT_x86
PS4 Remote Play
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Corsair Utility Engine
Adobe Refresh Manager
Adobe Acrobat 7.0 Professional - English, Français, Deutsch
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 2.7
Citrix Authentication Manager
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Avira
Citrix Receiver (HDX Flash Redirection)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Self-service Plug-in
AI Suite 3
Citrix Receiver(DV)
Corsair LINK 4
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
7-Zip 16.04 (x64)
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
Microsoft Office Professional Plus 2013
3DMark
Stellaris
Borderless Gaming
Wallpaper Engine
NieR:Automata™
World War 3
Cypher
SteelSeries Engine 3.13.3
TeamSpeak 3 Client
Wacom Tablet
WinRAR 5.40 (64-bit)
WizTree v3.12
Intel® Online Connect Access
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Intel® Online Connect
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Huion Tablet v14.7.59.339
Intel(R) Chipset Device Software
Microsoft Office Professional Plus 2013
Update for Microsoft Publisher 2013 (KB2726952) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768012) 64-Bit Edition
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition
Update for Microsoft Office 2013 (KB2880462) 64-Bit Edition
Update for Microsoft Office 2013 (KB2863843) 64-Bit Edition
Security Update for Microsoft Lync 2013 (KB2881013) 64-Bit Edition
Update for Microsoft Outlook 2013 (KB2880470) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760544) 64-Bit Edition
Update for Microsoft Office 2013 (KB2880478) 64-Bit Edition
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition
Update for Microsoft Office 2013 (KB2880464) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition
Update for Microsoft Office 2013 (KB2878313) 64-Bit Edition
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Update for Microsoft Word 2013 (KB2878319) 64-Bit Edition
Update for Microsoft Office 2013 (KB2826040) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2880458) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2881000) 64-Bit Edition
Update for Microsoft Office 2013 (KB2880476) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837644) 64-Bit Edition
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817302) 64-Bit Edition
Update for Microsoft Office 2013 (KB2880457) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760344) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2878316) 64-Bit Edition
Microsoft Access MUI (English) 2013
Microsoft Excel MUI (English) 2013
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817302) 64-Bit Edition
Microsoft PowerPoint MUI (English) 2013
Update for Microsoft PowerPoint 2013 (KB2881000) 64-Bit Edition
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition
Microsoft Publisher MUI (English) 2013
Update for Microsoft Publisher 2013 (KB2726952) 64-Bit Edition
Microsoft Outlook MUI (English) 2013
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition
Update for Microsoft Outlook 2013 (KB2880470) 64-Bit Edition
Microsoft Word MUI (English) 2013
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition
Update for Microsoft Excel 2013 (KB2881014) 64-Bit Edition
Microsoft Office Proofing Tools 2013 - English
Update for Microsoft Office 2013 (KB2880991) 64-Bit Edition
Outils de vérification linguistique 2013 de Microsoft Office*- Français
Update for Microsoft Office 2013 (KB2880991) 64-Bit Edition
Microsoft Office Proofing Tools 2013 - Español
Update for Microsoft Office 2013 (KB2880991) 64-Bit Edition
Microsoft Office Proofing (English) 2013
Microsoft InfoPath MUI (English) 2013
Microsoft Office Shared MUI (English) 2013
Update for Microsoft Office 2013 (KB2880462) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2878316) 64-Bit Edition
Microsoft DCF MUI (English) 2013
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition
Microsoft OneNote MUI (English) 2013
Update for Microsoft OneNote 2013 (KB2880458) 64-Bit Edition
Microsoft Groove MUI (English) 2013
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition
Microsoft Office 32-bit Components 2013
Update for Microsoft Office 2013 (KB2880462) 64-Bit Edition
Security Update for Microsoft Lync 2013 (KB2881013) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2880458) 64-Bit Edition
Update for Microsoft Office 2013 (KB2880476) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2878316) 64-Bit Edition
Microsoft Office Shared 32-bit MUI (English) 2013
Update for Microsoft OneDrive for Business (KB2881018) 64-Bit Edition
Microsoft Office OSM MUI (English) 2013
Microsoft Office OSM UX MUI (English) 2013
Microsoft Office Shared Setup Metadata MUI (English) 2013
Microsoft Access Setup Metadata MUI (English) 2013
Microsoft Lync MUI (English) 2013
Update for Microsoft Word 2013 (KB2881005) 64-Bit Edition
Security Update for Microsoft Lync 2013 (KB2881013) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2850074) 64-Bit Edition
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Huion Tablet\Huion Tablet.exe 00003338
C:\Program Files (x86)\Adobe\Acrobat 7.0\Distillr\acrotray.exe 00004490
C:\Program Files (x86)\Avira\Antivirus\avgnt.exe 00005618
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe 000044F4
C:\Program Files (x86)\Avira\Safe Shopping\Avira Safe Shopping.exe 00004A1C
C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe 00004108
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe 0000237C
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe 0000433C
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 0000407C
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00004248
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 000044A8
C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 00002D10
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00005634
C:\Program Files (x86)\Gyazo\GyStation.exe 00002C50
C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe 0000336C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000350C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000040F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00007960
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 000025CC
C:\Program Files (x86)\Steam\Steam.exe 00002EFC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004280
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper64.exe 00002FA8
C:\Program Files\Microsoft Office\Office15\EXCEL.EXE 00006A78
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002FB0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002E1C
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00003290
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001920
C:\Program Files\Windows Defender\MSASCuiL.exe 00002D7C
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00002894
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003EC4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000290C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18091.17210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000611C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18102.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003E4C
C:\Users\ragef\AppData\Local\Discord\app-0.0.301\Discord.exe 00006C28
C:\Users\ragef\AppData\Roaming\uTorrent\uTorrent.exe 000027A8
C:\Users\ragef\AppData\Roaming\uTorrent\updates\3.5.5_44939\utorrentie.exe 00007600
C:\WINDOWS\Explorer.EXE 00000A7C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000691C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002FDC
C:\WINDOWS\system32\DllHost.exe 00008568
C:\WINDOWS\system32\SettingSyncHost.exe 0000020C
C:\WINDOWS\system32\conhost.exe 000024E0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000034C4
C:\Windows\System32\GameBarPresenceWriter.exe 00007E48
C:\Windows\System32\RuntimeBroker.exe 00005EEC
C:\Windows\System32\smartscreen.exe 000074B0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002304
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000022FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F50
c:\windows\system32\sihost.exe 0000192C
c:\windows\system32\svchost.exe 00006AE0
c:\windows\system32\taskhostw.exe 00001A68

[Dynratygus]

Thank you for the reply.

I apologize for the delay in response to this issue. What are some things you have done to try and resolve the issue


Hope you see you online!

[Insert_Paranoia]

- I've reinstalled the game both on the steam platform and the standalone client
- I've reinstalled my graphics drivers with DDU and via the geforce experience application as well
- I've tried to reset settings to default

However I haven't been able to tweak settings in the nvidia control panel at all as for some reason it's missing all options except for stereoscopic 3D.

[Dynratygus]

Thank you for the reply!

Please try the following:

-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
- Right click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"



Hope to see you online!