Preordered FINAL FANTASY® XIV – THE BEST and haven't received item

[Michizane]

To anyone from Square-Enix’s team that can help.

I preorder FINAL FANTASY® XIV – THE BEST [BLU-RAY MUSIC DISC] back on 9-22-2018, and was then billed and sent a confirmation notice on 11-13-2018. However, it is now 12-9-2018, nearly a month later and I have yet to receive my item, nor a shipping confirmation. I have been trying to contact the Square-Enix Online Store’s support team for the past week, and due to there only being a support request form and no live chat or phone number I have not heard anything back from them besides the normal automated e-mail stating ‘thank you for contacting us.’ This is getting really annoying, I preordered for the sole reason to get the first print for ingame item bonuses, and the more time that passes the less likely I will get them. The store still has the item in stock for anyone who wants to purchase one, so I don’t see why I have yet to receive my copy.

I don’t know where else I should post this, since every time I try to contact the customer support I am ignore.

[TheVigilant]

I'm sorry for your inconvenience

[Vespar]

To anyone from Square-Enix’s team that can help.

I preorder FINAL FANTASY® XIV – THE BEST [BLU-RAY MUSIC DISC] back on 9-22-2018, and was then billed and sent a confirmation notice on 11-13-2018. However, it is now 12-9-2018, nearly a month later and I have yet to receive my item, nor a shipping confirmation. I have been trying to contact the Square-Enix Online Store’s support team for the past week, and due to there only being a support request form and no live chat or phone number I have not heard anything back from them besides the normal automated e-mail stating ‘thank you for contacting us.’ This is getting really annoying, I preordered for the sole reason to get the first print for ingame item bonuses, and the more time that passes the less likely I will get them. The store still has the item in stock for anyone who wants to purchase one, so I don’t see why I have yet to receive my copy.

I don’t know where else I should post this, since every time I try to contact the customer support I am ignore.

Please join the frustrated club here
We understand its not just the Lore books...

I highly recommend starting a support ticket on the store which can be done from the Orders page, and file an FTC complaint also if you have the time.

[Michizane]

Please join the frustrated club here
We understand its not just the Lore books...

I highly recommend starting a support ticket on the store which can be done from the Orders page, and file an FTC complaint also if you have the time.

Yeah, I've been submitting a ticket daily, and haven't gotten a reply.

[Fawkes]

I'm in the same boat.

It is weird that they haven't filled all the preorders and yet put it up for sale. I think the backend of their store needs some work.

[Michizane]

I'm in the same boat.

It is weird that they haven't filled all the preorders and yet put it up for sale. I think the backend of their store needs some work.

Yeah, well either way they now have another FTC complaint filed against them. This is seriously ridiculous...

[Edax]

To anyone from Square-Enix’s team that can help.

I preorder FINAL FANTASY® XIV – THE BEST [BLU-RAY MUSIC DISC] back on 9-22-2018, and was then billed and sent a confirmation notice on 11-13-2018. However, it is now 12-9-2018, nearly a month later and I have yet to receive my item, nor a shipping confirmation. I have been trying to contact the Square-Enix Online Store’s support team for the past week, and due to there only being a support request form and no live chat or phone number I have not heard anything back from them besides the normal automated e-mail stating ‘thank you for contacting us.’ This is getting really annoying, I preordered for the sole reason to get the first print for ingame item bonuses, and the more time that passes the less likely I will get them. The store still has the item in stock for anyone who wants to purchase one, so I don’t see why I have yet to receive my copy.

I don’t know where else I should post this, since every time I try to contact the customer support I am ignore.

/joking Hmm, maybe they could pull a Fallout 76.
"We're sorry your not happy with the purchase. The Blu-Ray shown in the media was a prototype and was too expensive to make.
We aren't planning on doing anything about it."

[Krokov]

Well I got a email earlier saying my Blu-ray has been shipped. So it's just waiting for my Encyclopaedia now.