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  1. #1
    Player
    Zeldert-Castiel's Avatar
    Join Date
    Oct 2017
    Posts
    176
    Character
    Arcadia Equinox
    World
    Typhon
    Main Class
    Scholar Lv 100

    I paid for sub but still no renewal

    It happens to me and my sister. Around three months ago she tried to buy\ sub for her account. The transaction said it's accepted but when she went back to 'your account' page it still says inactive.

    Today I tried to buy her because she ran out again (our brother bought it) and still have this problem. I couldn't buy one for myself.

    Does anyone know why?
    (0)

  2. #2
    Player
    Vidu's Avatar
    Join Date
    Jan 2014
    Posts
    3,993
    Character
    Vidu Moriquendi
    World
    Odin
    Main Class
    Bard Lv 90
    Again, this is a question for the support, not the forums - either try the bug-subforum: http://forum.square-enix.com/ffxiv/forums/632

    or the Support Center: http://support.na.square-enix.com/main.php?id=5382&la=1
    they even have a direct subsection for billing and payment issues and are much, much more qualified and able to help you than anyone on the forums.
    (3)

  3. #3
    Player
    VertoIncantation's Avatar
    Join Date
    Oct 2017
    Location
    Ul'dah
    Posts
    35
    Character
    It's Classified
    World
    Balmung
    Main Class
    Paladin Lv 69
    Buy crysta. Usually bypass any bull issue you may get
    (1)

  4. #4
    Player
    TarynH's Avatar
    Join Date
    Sep 2015
    Location
    Limsa Lominsa
    Posts
    418
    Character
    Taryn Holigard
    World
    Jenova
    Main Class
    Dancer Lv 90
    On the off chance that you are buying Crysta. You still have to activate the account again manually if it was cancelled. But yeah, I would talk to support.
    (0)
    I used to be an adventurer, but then my ping increased.

  5. #5
    Player
    Zeldert-Castiel's Avatar
    Join Date
    Oct 2017
    Posts
    176
    Character
    Arcadia Equinox
    World
    Typhon
    Main Class
    Scholar Lv 100
    Thanks for all the replies!

    Is buying Crystas worth the spent?
    (0)

  6. #6
    Player
    Ilan's Avatar
    Join Date
    Aug 2015
    Posts
    3,057
    Character
    Kurumii Tokisakii
    World
    Shiva
    Main Class
    Ninja Lv 70
    Quote Originally Posted by Zeldert-Castiel View Post
    Thanks for all the replies!

    Is buying Crystas worth the spent?
    You can simply use it to maintain your sub, otherwhise its up for you to deside if you want to buy something in the mogstation.
    (0)
    Quote Originally Posted by Canadane View Post
    Good talk, all. Glad we had it.
    暗闇の力#7805

  7. #7
    Player
    Niwashi's Avatar
    Join Date
    Aug 2013
    Posts
    5,248
    Character
    Y'kayah Tia
    World
    Coeurl
    Main Class
    Ninja Lv 50
    Quote Originally Posted by Zeldert-Castiel View Post
    Is buying Crystas worth the spent?
    It doesn't make any difference to the cost. The number of crysta you need to pay for something costs the same as paying for that thing directly. So, for example, a one month standard subscription that costs $14.99 would instead cost 1499 crysta. But 1499 crysta also costs $14.99. Each crysta is one cent, both in terms of what it costs, and in terms of what it can pay for.

    You just need to check how much it's going to cost before you buy the crysta (remembering to include things like extra retainer fees if you use them), so you know how many crysta to buy. And it adds an extra step to the process, since you first buy crysta, and then pay for the subscription using those crysta.
    (0)

  8. #8
    Player
    Zeldert-Castiel's Avatar
    Join Date
    Oct 2017
    Posts
    176
    Character
    Arcadia Equinox
    World
    Typhon
    Main Class
    Scholar Lv 100
    Quote Originally Posted by Niwashi View Post
    It doesn't make any difference to the cost. The number of crysta you need to pay for something costs the same as paying for that thing directly. So, for example, a one month standard subscription that costs $14.99 would instead cost 1499 crysta. But 1499 crysta also costs $14.99. Each crysta is one cent, both in terms of what it costs, and in terms of what it can pay for.

    You just need to check how much it's going to cost before you buy the crysta (remembering to include things like extra retainer fees if you use them), so you know how many crysta to buy. And it adds an extra step to the process, since you first buy crysta, and then pay for the subscription using those crysta.
    Quote Originally Posted by Ilan View Post
    You can simply use it to maintain your sub, otherwhise its up for you to deside if you want to buy something in the mogstation.
    Thanks for the answer!
    I was thinking if it's the same or not using Crystas because it's my first time buying it ^^
    (0)

  9. #9
    Player
    Lemuel81's Avatar
    Join Date
    Jul 2014
    Posts
    563
    Character
    Draelon Eldad
    World
    Behemoth
    Main Class
    Thaumaturge Lv 91
    I would imagine you had resolved this issue already, but I find these issues to be resolved the quickest by calling billing.
    (0)