Visual Artifacts & DirectX Crash

[Onz]

Hi, this issue does not pertain to me but rather someone I am helping in order to resolve their issue.

Computer Specs:

• OS - Windows 10 Home
• RAM - 16GB DDR4 2400MHz
• CPU - Intel i7-8700
• GPU - GeForce RTX 2070

The game has been running absolutely fine for the past week, and only in the past 2 days has an issue begun occurring. At first, it was intermittent CTDs every 2 or 3 hours, citing a DirectX error with an error code of '11000002'. The issue has gradually increased to occurring every 1 or 2 minutes with the same error code, preceded by strange visual artifacts such as flashing red/blue circles, black squares flashing (usually around foliage), the screen itself dimming to black for just a frame or so, and others. Typically within 30 seconds of this happening, the game will either freeze and halt the entire system, or crash immediately with the same '11000002' error. Other errors such as '1000000d' have also occurred.

Things we have tried:

1. Running ffxivboot, ffxivlauncher, ffxiv, and ffxiv_dx11 in Windows 7/Windows 8 compatibility mode and administrator mode, and all combinations thereof.
2. Underclocking the GPU from anywhere between 20 and 300 MHz.
3. Increasing the power limit for the GPU to 118%.
4. Running in DirectX 9 mode.
5. Reinstalling FFXIV.
6. Resetting the operating system.
7. Deleting config info for FFXIV.
8. Updating nVidia drivers.
9. Deleting nVidia drivers using DDU and reinstalling them.
10. Completing all Windows updates (and reverting them).
11. Updating the BIOS and all other drivers.
12. Making a firewall and Windows Defender exception for FFXIV.
13. Reinstalling dependencies.
14. Performing a clean boot and attempting without any of the 'fixes' active.
15. Running at bare minimum graphics settings, 1920x1080p (as opposed to 1440p), 60hz (as opposed to 144hz).
16. Limiting framerate ingame to 1/1 refresh rate, 1/2 refresh rate.
17. Limiting framerate via nVidia Control Panel to Adaptive and Adaptive (Half).

There is very little I can think of trying at this point, but the mere fact that the game *was* working beforehand is enough to make me think it can be fixed. Any help would be greatly appreciated.

System Info:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0305
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16318.934MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19262.934MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.195GB SYSTEM_FREEDISC_SPACE 81.508GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1670.788GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.467 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1722
SYSTEM_GRAPHICS_DRIVER_DATE 11/29/2018 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.467 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1722
SYSTEM_GRAPHICS_DRIVER_DATE 11/29/2018 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO USB Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {AE488222-C0AA-4EA6-BDBD-138A72E3FE18}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4127975F-C7E7-4F95-AEBF-708001C090FD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2016 00:00:00
SYSTEM_SOUND KG271U (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7AB8D8BC-3B82-4B39-AD20-6FFE2B79F5F4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B1B0180-F921-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO USB Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B1ADA70-F921-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
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SYSTEM_INPUT {8B1B4FA0-F921-11E8-8004444553540000}
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SYSTEM_INPUT_NAME Razer Cynosa Chroma
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SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Logitech Download Assistant
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Origin
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Control Panel 417.22
NVIDIA GeForce Experience 3.16.0.122
NVIDIA Optimus Update 34.0.0.0
NVIDIA Update 34.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA NGX 1.2.6
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.122
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000018A0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000035AC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000001EC
C:\Program Files\Windows Defender\MSASCuiL.exe 000009A0
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x648wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00000440
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C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.34.81.0_x64kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002788
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18091.17210.0_x648wekyb3d8bbwe\Microsoft.Photos.exe 00001A6C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00002B58
C:\Users\Riannon\AppData\Local\Discord\app-0.0.301\Discord.exe 000028C8
C:\Users\Riannon\AppData\Local\Microsoft\OneDrive\17.3.6816.0313\FileCoAuth.exe 00000BFC
C:\Windows\Explorer.EXE 00000C70
C:\Windows\System32\GameBarPresenceWriter.exe 00001FF4
C:\Windows\System32\RuntimeBroker.exe 00002438
C:\Windows\System32\smartscreen.exe 0000398C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000E70
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001124
C:\Windows\system32\ApplicationFrameHost.exe 00001D28
C:\Windows\system32\DllHost.exe 0000226C
C:\Windows\system32\SettingSyncHost.exe 00000984
C:\Windows\system32\conhost.exe 00002848
D:\Games\League of Legends\RADS\projects\league_client\releases\0.0.0.176\deploy\LeagueClient.exe 00000D58
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D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002AC0
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c:\windows\system32\sihost.exe 00000278
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c:\windows\system32\taskhostw.exe 00002314

[Kirika-]

I would double check to make sure everything is staying cool while the computer is on and/or in-game.
Check for unrestricted airflow on all of the fans and coolers, especially the ones on the video card.
Clean/blow out any dust build up or dust bunnies.
If the computer has a non-mesh-type inclosed case/tower, try running it with the side covers removed and see if the issue persists.

Also, check the disk health of your D drive.
CrystalDiskInfo is a great freeware program to perform that check.
https://crystalmark.info/en/software/crystaldiskinfo/

[Onz]

Thank you for the suggestions. The PC is very new and as such doesn't have much dust at all inside - the case is mesh on all sides except for the bottom, with a case fan, 3 fans on the GPU, a fan of the PSU, and a CPU cooler. Temperatures don't exceed 60 degrees when the issues occur, and after prolonged gameplay (when it was working) it would hover around 80 degrees at the very most.

I will check the health of D drive but as it's also been in use for only a week I doubt it will have deteriorated much. Thanks again.

[NosamKin]

"strange visual artifacts" are often an indication that there is a problem with the memory on the graphics board. Sometimes it is a software problem when the memory is not managed properly, sometimes a hardware failure. I had some visual artifacts a while back, the ground would disappear or get all checker board before the system would crash. Changed graphics card and all is fine now.
Do you have another graphics card you can try?

[Onz]

This is a big possibility as well. There are no graphics cards on hand to test, though funnily enough every other game works perfectly fine on this card - even games that also use DirectX 11, all with no graphical glitches or funny business. Would be unfortunate if this card was broken though. As an update, nVidia drivers were reverted from 417.22 to 416.94 and this showed a marginal improvement (longer to crash, though artifacts like squares and flashing still happened).

[NosamKin]

One more thought. Have you tried a lower frame rate?
Not sure why but I had to drop my frame rate to 30. 60 has worked great all year - but recently "something happened". I started getting some glitchy graphics and all the fans in the PC sounded like they were on full. Normally the system is quiet. (and is again at 30 fps).
Hope to get a new graphics card for christmas. My current one is fairly old - radeon 7600.

[Einmimiria]

Good afternoon Onz and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'll have to agree with some of the comments already stated. Heavy artifact and graphical glitches like you've described are usually attributed to either driver corruption or errors within the hardware itself. If you have already tried a clean reinstall of the drivers (on top of everything else you listed), it does point to the hardware being the issue. Graphics cards and drivers will interact with game engines differently, so it is possible that you can have an issue with this game, but not others. I hesitate to consider the hardware "faulty" but it could have some issues with playing the game. If you do get the chance to swap out graphics cards, even if only to test it, I'd recommend trying that.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Onz]

Hi and thank you for the quick response.

In contrast to my last post, I am now very sure that it is the card. Today, other games are now crashing and the display itself has bluescreen'd frequently with severe discolouration of the second monitor. We are going to RMA the card and try a different one once we can get our hands on it.

I'm not sure what made the card go from perfectly running for about a week to suddenly near-on bricking itself, but at least I have some closure. Will update once another card has been used.

[Conduit]

Hi and thank you for the quick response.

In contrast to my last post, I am now very sure that it is the card. Today, other games are now crashing and the display itself has bluescreen'd frequently with severe discolouration of the second monitor. We are going to RMA the card and try a different one once we can get our hands on it.

I'm not sure what made the card go from perfectly running for about a week to suddenly near-on bricking itself, but at least I have some closure. Will update once another card has been used.

Hi Onz, I'm having the same problem with my RTX2070, with the difference of intermittent white flashing polka dots and occasional artifacts. My DirectX 11 won't crash very frequently, but it has no rhyme or reason that I can find. It happens both on idle screens and during boss fights. My card still seamlessly plays things with far more intensive graphics than FFXIV, so I'm curious to see if your friend has resolved their issue.

[Abizboah]

same errors started 2 days ago, but no graphical issues, just direct x crash with 11 or frozen image eith 9. Got windows 7 and a geforce titan. Also opened a post of my own... would be SO weird to have all these broken videocards..