Good morning and thank you for the reply whyami,

I apologize for the delay in my response. You mentioned that the issue occurs on start up. By start up, do you mean when you access the game launcher or when you click the " Play" button? Also instead of wifi, please try connecting directly to the router? Have you had issues with accessing the game before?

Please check to see if the following ports are opened. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Lastly, can you provide the system specs for Mac? This can be done by the following:

- Access the Apple Menu
- Click " About this mac"
- Then access the support tab
-Click System Specifications

Please copy and paste the URL here.


Hope to see you online!