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  1. #1
    Player
    Avatar de Aspermere
    Inscrit
    fvrier 2017
    Lieu
    Ul'Dah
    Messages
    1
    Character
    Kathumya Qalli
    World
    Phoenix
    Main Class
    Astromancien Lv 70
    Hi,

    I'm having the same thing. When I start up the game it's fine but as soon as I log into a character my FPS drops to 9 or 10. I have tried reinstalling FFXIV multiple times now, reinstalled my drivers and even did a laptop reset but nothing so far seems to work. I never had a problem like this until yesterday, on Friday the game still worked fine. When playing other games no noticeable drops in the FPS happened.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Renske\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS V1.06
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16252.223MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19196.223MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.360GB SYSTEM_FREEDISC_SPACE 152.479GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 615.749GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8126.111 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_43155d58ecd36b2e\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_43155d58ecd36b2e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_43155d58ecd36b2e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_43155d58ecd36b2e\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4526
    SYSTEM_GRAPHICS_DRIVER_DATE 9/23/2016 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 12147 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_9da5e5b0c0af0f7a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_9da5e5b0c0af0f7a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_9da5e5b0c0af0f7a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_9da5e5b0c0af0f7a\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1722
    SYSTEM_GRAPHICS_DRIVER_DATE 11/29/2018 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {853A3E8C-B4C5-4B1E-B85E-B592E02F1A43}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7954
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/11/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {43900520-F8D3-11E8-8004444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {43905340-F8D3-11E8-8006444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4390A160-F8D3-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Launch Manager Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4390C870-F8D3-11E8-800A444553540000}
    SYSTEM_INPUT_NAME Launch Manager Wireless Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    FPS Drops over time, especially after instanced duties. - Mozilla Firefox
    GeForce Experience
    Microsoft Store
    Microsoft Store
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    McAfee LiveSafe
    Steam
    TechPowerUp GPU-Z
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Qualcomm Atheros 11ac Wireless LAN Installer
    Intel(R) Chipset Device Software
    McAfee WebAdvisor
    Realtek Card Reader
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Office 16 Click-to-Run Localization Component
    Office 16 Click-to-Run Localization Component
    Adobe Acrobat Reader DC - Nederlands
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    7-Zip 18.05 (x64)
    Mozilla Firefox 63.0.3 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Microsoft Office 365 - fr-fr
    Microsoft Office 365 - nl-nl
    FINAL FANTASY XIV Online
    Vulkan Run Time Libraries 1.0.26.0
    Acer Care Center
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Dolby Audio X2 Windows API SDK
    Intel(R) Management Engine Components
    Intel(R) Chipset Device Software
    Intel(R) Rapid Storage Technology
    Qualcomm Atheros Bluetooth Installer (64)
    Office 16 Click-to-Run Licensing Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Control Panel 417.22
    NVIDIA Graphics Driver 373.19
    NVIDIA GeForce Experience 3.16.0.122
    NVIDIA Optimus Update 34.0.0.0
    NVIDIA PhysX System Software 9.16.0318
    NVIDIA Update 34.0.0.0
    NVIDIA SHIELD Streaming
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.16.0.122
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Update for Windows 10 for x64-based Systems (KB4023057)
    Dolby Audio X2 Windows APP
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    Intel(R) Rapid Storage Technology
    Intel(R) Serial IO


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe 00002FB8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000C20
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000005A4
    C:\Program Files (x86)\Steam\steam.exe 00002980
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000037C0
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002120
    C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00002AD0
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000025E4
    C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001D58
    C:\Program Files\Mozilla Firefox\firefox.exe 00003388
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00003030
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002E74
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017F0
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 0000294C
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002BE8
    C:\Program Files\Windows Defender\MSASCuiL.exe 00002B64
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18091.17210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000029E8
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001AA0
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 000007BC
    C:\Users\Renske\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002CB0
    C:\WINDOWS\Explorer.EXE 000019E8
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_43155d58ecd36b2e\igfxEM.exe 00001C44
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002318
    C:\WINDOWS\system32\DllHost.exe 00001B0C
    C:\WINDOWS\system32\SettingSyncHost.exe 00002610
    C:\WINDOWS\system32\conhost.exe 00000AC8
    C:\Windows\System32\RuntimeBroker.exe 00001404
    C:\Windows\System32\SystemSettingsBroker.exe 00000BB0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DC8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F40
    c:\windows\system32\sihost.exe 00001190
    c:\windows\system32\svchost.exe 00002F84
    c:\windows\system32\taskhostw.exe 00001850


    EDIT
    I seem to have found my culprit, the newest driver made all my games in fact massively drop in FPS
    (0)
    Dernière modification de Aspermere, 06/12/2018 à 18h30 Raison: Solution found

  2. #2
    Player
    Avatar de Eledra
    Inscrit
    septembre 2017
    Lieu
    Ul'dah
    Messages
    32
    Character
    Eledra Eldar
    World
    Ragnarok
    Main Class
    Mage noir Lv 67
    Hi, after latest nVidia drivers, problem seem go solved, still if occur i post it here. And i tried all thing from check temperature CPU, GPU and HDD, also check load on all tree, nothing unusual. And during FPS drop i mined near Camp Bronze Lake, after drop stop i went to potd, and after return to inn room, another FPS drop to 9 FPS. Maybe problem was with nVidia drivers from 26.11.2018.
    (0)

  3. #3
    Moderator Avatar de Einmimiria
    Inscrit
    novembre 2017
    Messages
    2 510
    Thank you for the update Eledra.

    It sounds like the issue stemmed from that particular driver update and how it interacted with your GPU. I'm glad you were able to find a resolution to the issue.

    If anyone is still experience this issue, try updating your graphics card drivers to the most up-to-date versions.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)