Further Ruin status not refreshed with new procs when an existing FR status is active

[Nemekh]

Date & Time: 27/11/2018
Frequency: Always
World name: Exodus
Character name: Nemekh Kinryuu
Retainer name: Naubi
NPC name: Any monster
Monster name: Any
Class/Level: SMN
Party or solo: Either
In-game time: Any
Area and coordinates: Anywhere
Housing: Shirogane, Ward 12

4 months after this was first posted it was listed as having insufficient information. I come with more. Attempt round 2.

Steps:
1. Be a level 68+ Summoner with any pet performing actions out
2. Obtain the Further Ruin status to enable Ruin IV use by using pet actions
3. Use Enkindle to have it on cooldown (180s)
4. Observe how the Further Ruin debuff only ticks down from 30s to 0, but the dial timer on Enkindle can visibly jump enough to show Further Ruin procs (Enhanced Enkindle trait) still occur even if the remaining status duration does not show it

The following trait explicitly states that Enhanced Enkindle only reduces the cooldown by 10 seconds when a Further Ruin proc happens:



Ruin II only replaces with Ruin IV when a Further Ruin status proc occurs and is active.

Please see from my own recorded footage:

• Further Ruin status + duration remaining
• Hotbar 1 Action Slot 10: Enkindle

There is a visible jump in Enkindle's recast but the Further Ruin status duration does not refresh.

Abnormal proc status behaviour:
https://www.twitch.tv/videos/341531388?t=17s
https://www.twitch.tv/videos/341531388?t=31s

Status fades, then a lucky proc refreshes it. Cooldown timer on Enkindle still jumps 10s. All is as intended:
https://www.twitch.tv/videos/341531388?t=38s

Back to the abnormal behaviour:
https://www.twitch.tv/videos/341531388?t=59s

Note that all other player procs in the game refresh with a new duration when a new proc happens. Any RDM proc. Any MCH proc. Thunder Cloud and Fire Starter. Even the original 20% Spell Speed buff proc SMN (and SCH) used to have before Further Ruin. The problem is that Further Ruin does not apply a new status with a new proc.

This test can even be a sic pet, AFK and watch the abnormal behaviour unfold situation.

I could go on with recording, I could also log over a very long time that with a 15% proc rate on pet actions that when you account for Bahamut and all Egi actions your expected Further Ruin incidence is ~3.4 per minute and that when you tally the total Further Ruins you obtain without casting any Ruin IVs you will end up with < 2 per minute because the status can never be more than 2 * 30s / minute.

However, my time is limited and I'm a bit perturbed that it was shelved as "insufficient information" when verily I could have provided more specific data on request in the same original thread instead of having to make a new thread. We document and test these things out rigorously, however unless clarified as to what would be sufficient information, simply stating "based on the information provided, we were unable to successfully investigate you concern" alone is disheartening especially after 4 months.

Connection Specs
- Type of internet connection/provider: British Telecom
- Modem maker/model number: Homehub 3

■ PC Specs

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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-