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  1. #1
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning Kyouki, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Please try the following trouble shooting options:

    - The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    -Make sure your fire wall or antivirus program is not interfering with the game


    Hope to see you online!
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  2. #2
    Player
    martyn902's Avatar
    Join Date
    Dec 2018
    Posts
    2
    Character
    Aerie Belle
    World
    Tonberry
    Main Class
    Summoner Lv 47
    Quote Originally Posted by Dynratygus View Post

    - The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    -Make sure your fire wall or antivirus program is not interfering with the game
    I did all of this and more, including portforwarding and many other suggestions. It did not fix my very similiar issue. Try installing WTFast and running it with the game. Fixed my 90002 error and reduced my ping to server. Might work for you as well.
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  3. #3
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Hello martyn902.

    If using WTFast helped with your connection, you were probably running into a routing or congestion problem. Most of the suggestions we provide are to stabilize your home network. I'd recommend trying those first before trying to reroute your connection.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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