Routing Issue causing high ping in-game.

[Draco9]

Hello, so for a few weeks now my ping in-game has increased from a steady 50 ms to 80 ms. I spoke with support via email and did everything they recommended, nothing changed. I eventually spoke with my ISP to see if the issue was on their end, after speaking with them I found that the issue is rooted in one of the servers I am being directed through to the Primal server. I was informed that this server has been causing issues for a few games. I am not sure if Square Enix can do anything about this but I thought I would at least bring it up.

Here is the Tracert:

C:\Users\_____>tracert 204.2.229.106

Tracing route to 204.2.229.106 over a maximum of 30 hops

1 1 ms * 1 ms ___________ [192.168.0.1]
2 10 ms 9 ms 8 ms 96.52.64.1
3 11 ms 18 ms 19 ms rc3ar-be105-1.ed.shawcable.net [64.59.186.57]
4 10 ms 11 ms 10 ms 66.163.70.129
5 17 ms 14 ms 15 ms rc3no-be6.cg.shawcable.net [66.163.64.69]
6 28 ms 30 ms 29 ms rc2wt-be100.wa.shawcable.net [66.163.75.233]
7 67 ms 65 ms 67 ms ae-7.a00.sttlwa01.us.bb.gin.ntt.net [168.143.229.41]
8 54 ms 54 ms 54 ms ae-9.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.117]
9 56 ms 57 ms 55 ms ae-5.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.7]
10 74 ms 76 ms 80 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
11 74 ms 74 ms 76 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 * * * Request timed out.
13 73 ms 74 ms 73 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 75 ms 73 ms 73 ms 204.2.229.234
15 79 ms 78 ms 78 ms 204.2.229.106

Trace complete.

I was informed that the issue is with the ae-7 server.