Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

I apologize for the delay in response to this issue.The error you are describing occurs when Direct X crashes. Please try the following:

-Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
-Update and reinstall the drivers for your graphics card
-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything


Hope to see you online!