Can't log into the game due to unexpected error

[Doriann]

I am playing FF14 through Steam, and as of yesterday I keep receiving multiple error messages when I try to log into the game. Below is the transcribed error message.

An unexpected has occurred. Exiting Final Fantasy XIV.

ffxiv_dx11.exe+FE3D88
ffxiv_dx11.exe+FE637E
ffxiv_dx11.exe+FE8E45
ffxiv_dx11.exe+433D3C
ffxiv_dx11.exe+192512
ffxiv_dx11.exe+10B2EA9
KERNELL32.DLL+13034
ntdll.dll+71471

I have tried to completely delete my FFXIV from My Documents, I was able to log in once. Then, after restoring my configurations and UI backup I got the error again. After wiping clean my FFXIV once more, I did not receive this error message but everytime I logged into the game the client promptly closed. For the thrid time I deleted my FFXIV folder from My Documents, and this error message is back again.

Below are my system's configurations:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mathe\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, Compilação 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS F.42
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 8108.910MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10341.898MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 916.272GB SYSTEM_FREEDISC_SPACE 732.803GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 14.007GB SYSTEM_FREEDISC_SPACE 1.680GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4054.455 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6ae0ddbb4a38e23c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6ae0ddbb4a38e23c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6ae0ddbb4a38e23c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6ae0ddbb4a38e23c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6373
SYSTEM_GRAPHICS_DRIVER_DATE 10/30/2018 22:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes/Fone de ouvido (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2322228E-873F-44D2-93F2-03FAB9B1BBB5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8437
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 5/1/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {976113F0-358E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9771DCD0-358E-11E8-8002444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {388F0F20-35C1-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38A81560-35C1-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9771DCD0-358E-11E8-8004444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9771DCD0-358E-11E8-8005444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Sticky Notes
Sticky Notes
Sticky Notes
Sticky Notes
Sticky Notes
My Games
Sticky Notes


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

3D Models
Dropbox
Foxit Reader
Google Chrome
Security Update for CAPICOM (KB931906)
K-Lite Codec Pack 14.5.0 Full
League of Legends
Mendeley Desktop 1.19.1
MestReNova LITE 5.2.5-5780
Microsoft .NET Framework 1.1
Mudfish Cloud VPN v4.4.6
OMNIC
qBittorrent 4.1.2
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Security Update for CAPICOM (KB931906)
HP Wireless Button Driver
OpenVPN Connect
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 191
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CambridgeSoft ChemDraw Ultra 12.0
Java Auto Updater
Realtek Card Reader
OMNIC Applications Bibliography
Google Update Helper
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Software de dispositivo do Chipset Intel®
HP Support Solutions Framework
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Origin 2017 SR2
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
OMNIC Internationalization
Intel(R) Trusted Connect Service Client x86
Intel GFX Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
MTGArena
. . .
Intel® Driver & Support Assistant
CambridgeSoft Activation Client
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Software Intel® PROSet/Wireless
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.01 (x64)
CCleaner
DAEMON Tools Lite
Defraggler
Microsoft Office Professional Plus 2016 - en-us
Microsoft Office Professional Plus 2016 - pt-br
FINAL FANTASY VI
FINAL FANTASY XIV Online
FINAL FANTASY XII THE ZODIAC AGE
Synaptics Pointing Device Driver
Vulkan Run Time Libraries 1.0.33.0
HP Deskjet 1510 series Software básico do dispositivo
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes versão 3.6.1.2711
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Driver
Windows Setup Remediations (x64) (KB4023057)
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Backup and Sync from Google
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Intel(R) PRO/Wireless Driver
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Nova 2.1
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
GÉANTLink 1.2a x64
. .
Intel(R) Chipset Device Software
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client x64
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30411
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Intel® PROSet/Wireless WiFi Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 0000062C
C:\Program Files (x86)\Dropbox\Client\QtWebEngineProcess.exe 00000498
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001484
C:\Program Files (x86)\HP\HP Wireless Button Driver\HPRadioMgr64.exe 00002304
C:\Program Files (x86)\Steam\Steam.exe 00002378
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000018EC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000578
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002AFC
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002E24
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 000018F0
C:\Program Files\Windows Defender\MSASCuiL.exe 00001B88
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.0.120.0_x64__8wekyb3d8bbwe\Microsoft.Notes.DesktopBridge.exe 000002F8
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.0.120.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 000020EC
C:\WINDOWS\Explorer.EXE 00001F7C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6ae0ddbb4a38e23c\igfxEM.exe 000009C4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002228
C:\WINDOWS\system32\DllHost.exe 00003370
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 000030C0
C:\WINDOWS\system32\SettingSyncHost.exe 00002B24
C:\Windows\System32\RuntimeBroker.exe 00002938
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000278
c:\windows\system32\sihost.exe 00002B10
c:\windows\system32\svchost.exe 00002940
c:\windows\system32\taskhostw.exe 00001FE8

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

I apologize for the delay in response to this issue.The error you are describing occurs when Direct X crashes. Please try the following:

-Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
-Update and reinstall the drivers for your graphics card
-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything


Hope to see you online!