Can't connect to Europe data center 2002

[Erehon]

Hi,
This problem started last night and since than can't connect.
Sometimes I can get to character select but after login in with chat it disconnects me with 2002.
Before last night all was totally okay.
Tried to connect to NA - all works totally fine.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forum.


I apologize for the delay in response to this issue. If you are still experiencing the problem, could you provide the following?

-Platform:
- Wired or WIFI connection:
-Other programs being used when running FFXIV:
-Techniques used to solve problem:

Hope you see you online!

[Erehon]

Hello,

-PC
-Wired though router.
-Steam, battle.net, chrome, telegram, windows mail
-Well, I have tried Your reply from this thread. But it's don't help.

[Dynratygus]

Thank you for the quick reply!

Erehon I am going to ahead and suggest a couple more things. Have you tried running the game without the background programs you listed?

Please try the following:

-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
-Change the DNS to 8.8.8.8 or 1.1.1.1.
- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to see you online!

[Erehon]

There is route trace.

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AC1200G+-4328 [192.168.1.1]
2 2 ms 2 ms 2 ms
3 1 ms <1 ms <1 ms
4 1 ms 1 ms 1 ms
5 33 ms 33 ms 33 ms ae3-4.RT.IRX.FKT.DE.retn.net [87.245.232.234]
6 34 ms 35 ms * GW-Link11.retn.net [87.245.236.141]
7 34 ms 34 ms * 80.95.144.23
8 38 ms * 37 ms 195.82.60.45
9 37 ms 42 ms * 195.82.60.29
10 * * 38 ms 195.82.61.14
11 37 ms * 37 ms 195.82.50.234
12 37 ms * * 195.82.50.9
13 37 ms * 37 ms 195.82.50.9

And i see packet loss here starting from gw-link11 which using google shows it's a DDoS protection.

[Dynratygus]

Thank you for the quick reply,

Since you said you tried some things already suggested, am going to go ahead and suggest you try the following:

- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
- Change the DNS to 8.8.8.8 or 1.1.1.1.

Please respond to this thread with any updates. Hope you see you online!

[Erehon]

Tried both of Your advises and no success.
I also tried all things from this thread. Same problems.
By the way in the morning till 10 a.m. all was okay. But suddenly stopped work.

[Erehon]

BTW,
In day time all was okay but on prime time have a packet loss again.
I asked my IPS for help maybe then can figure out about my problem.

[nordiclania]

Can't log in at 7.15 PM, EU server, error 6001.

[SekkerOfTrust]

Same here, cant login EU datacenter, JP and NA are ok for me tho.