Data server crash lost items

[Chaoticdeath]

This morning at 8am CST I was in Alphascape v1.0 savage and had gotten the boss to 1% I then D/C'ed. Tried to log in but would not let me said the lobby server could not be found.

I restarted computer and checked connection and everything was fine.

I was able to log into the game 8-10 min's after the outage on SE's side and I had gotten the clear for the run but no book and no chance to loot any items. How can this be rectified?

[Dynratygus]

Thank you for posting in the Final Fantasy Technical Support Forums.

I am sorry hear that you are having trouble accessing the game. Just to get a sense of the problem, please provide the following:


-Platform
-Error messages received
-Wired or WIFI connection
-Other programs being used when running FFXIV
-When disconnect occurs/How often


Hope you see you online!

[Chaoticdeath]

Windows
connection lost from game, and I think 2002 (could not connect to lobby)
Wired
N/A all major programs were closed, played right after resetting computer, reset again after couldn't reconnect
Disconnect issue is fixed, I am online

I want to know if there is anything GM's can do to fix the issue where I cleared o9s during the d/c but did not receive my book from that run for the week, and by the time I logged back in 8-10 min's later I was not able to loot on anything. The D/C was caused because of SE's servers my connection was fine on my end. (I was able to successfully fully log out, and log back in from the FFXIV launch app).

[Dynratygus]

Thank you for the reply!

Chaoticdeathm you would need to contact the GM team in game in regard to the issue.

Hope to see you online!

[Chaoticdeath]

best way to do that since this doesn't fall under harassment or cheating

[Dynratygus]

Thank you for the quick reply.

To contact the GM team in game, you would select the 'Bug' category.

Hope to see you online!