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  1. #1
    Player
    MollyAL's Avatar
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    Character
    Molly Wildheart
    World
    Louisoix
    Main Class
    Rogue Lv 70

    Unexpected error, exiting FFXIV

    Hey, I was wondering if anyone could please help me find a solution to the problem that I am experiencing.

    I have a new desktop after upgrading from a laptop. Since installing FFXIV on my new desktop, I just can't play it. I can run the game and get on it for a couple of minutes before it crashes and a pop up will tell me that "An unexpected error has occurred, exiting Final Fantasy XIV", this is then followed by a number of lines of "ffxiv_dx11.exe+" (with a bunch of random numbers after the plus".

    I have tried reinstalling the game, although when I do reinstall it I normally get an error part way through the installation telling me there's been a problem reinstalling and to relaunch the launcher.

    My drivers are all updates, so is my Windows. I have tried to delete the "my games" folder of final fantasy with no luck.

    I've also tried to look up solutions but can't really find many solutions to the problem, and am a bit bummed that I have this new desktop and can't play the game.

    Any help?

    (0)
    Last edited by MollyAL; 11-12-2018 at 02:52 AM.

  2. 11-12-2018 02:50 AM

  3. #2
    Moderator Dynratygus's Avatar
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    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

    Based on the information provided, it appears you are experiencing an issue with DirectX 11. Other than deleting the folders and making sure the drivers were up to date, have you tried anything else to solve the problem?

    Also, please try the following:

    -Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
    -Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher


    Hope to see you online!
    (0)

  4. #3
    Player
    MollyAL's Avatar
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    Character
    Molly Wildheart
    World
    Louisoix
    Main Class
    Rogue Lv 70
    Quote Originally Posted by Dynratygus View Post
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

    Based on the information provided, it appears you are experiencing an issue with DirectX 11. Other than deleting the folders and making sure the drivers were up to date, have you tried anything else to solve the problem?

    Also, please try the following:

    -Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
    -Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher


    Hope to see you online!
    I have also done a complete reboot of my computer to reinstall Windows but this didn't solve my issues with the game.

    Running in DX9 made no difference either in face the problem seems to be getting worse now, last time I tried to log into the game I couldn't get past the main menu screen without the error popping up where as before it would be a few minutes in or up to 10/15 minutes later.
    (0)

  5. #4
    Moderator Dynratygus's Avatar
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    Thank you for the reply MollyAL!

    Would you be able to find a system report? Also how long has the issue been going on?

    Hope yo see you online!
    (0)

  6. #5
    Player
    MollyAL's Avatar
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    Character
    Molly Wildheart
    World
    Louisoix
    Main Class
    Rogue Lv 70
    Quote Originally Posted by Dynratygus View Post
    Thank you for the reply MollyAL!

    Would you be able to find a system report? Also how long has the issue been going on?

    Hope yo see you online!
    Sorry I don't know how I would find a system report.

    The issue has been going on since I installed FF onto my new desktop on Saturday. I didn't have the problem when I played FF on my laptop.
    (0)

  7. #6
    Moderator Dynratygus's Avatar
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    Thank you for the reply,

    MollyAL to do a system report, go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'.

    Hope to see you online!
    (0)

  8. #7
    Player
    VeeFin's Avatar
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    Character
    Leisa Hunt
    World
    Belias
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    CON Lv 0
    I'm also having the same problem after installing the latest Nvidia driver
    (0)

  9. #8
    Moderator Dynratygus's Avatar
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    VeeFin, thank you for the reply,

    Could you also provide a system report for Final Fantasy XIV? Go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'. Also what have you tried to solve the problem?

    Hope to see you online!
    (0)

  10. #9
    Player
    MollyAL's Avatar
    Join Date
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    Character
    Molly Wildheart
    World
    Louisoix
    Main Class
    Rogue Lv 70
    Quote Originally Posted by Dynratygus View Post
    Thank you for the reply,

    MollyAL to do a system report, go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'.

    Hope to see you online!
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\MissM\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 0409
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8129.594MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 10049.594MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.018GB SYSTEM_FREEDISC_SPACE 129.770GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1827.036GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4043.625 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4064.797 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6bc621d9790e90e7\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1681
    SYSTEM_GRAPHICS_DRIVER_DATE 11/2/2018 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {CD5BD1B5-E2BF-4839-BC1F-20C263918103}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8382
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/26/2018 00:00:00
    SYSTEM_SOUND Headset Earphone (Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {3E2DA8BF-4F27-42AB-9278-4C330C7DEBC0}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {AB23C1D5-7B4F-4696-AAF1-F3B836F0670F}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8382
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/26/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {93C31D80-E5D6-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {1558A070-E534-11E8-8001444553540000}
    SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {155DA980-E534-11E8-8002444553540000}
    SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {155DA980-E534-11E8-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {155F0910-E534-11E8-8004444553540000}
    SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {155FA550-E534-11E8-8005444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1560B6C0-E534-11E8-8006444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Unexpected error, exiting FFXIV - Google Chrome
    Blizzard Battle.net


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Diablo III
    Google Chrome
    Zoo Tycoon 2 - Ultimate Collection
    Nexon Launcher
    PowerISO
    Uplay
    Assassin's Creed Odyssey
    ASUS Keyboard HAL
    AURA Service
    Patriot Viper RGB
    ASUS AURA Headset Component
    FINAL FANTASY XIV - A Realm Reborn
    ASUS AURA Motherboard HAL
    ASUS AURA Odd Component
    ASUS GLCKIO2 Driver
    AURA
    ASUS GLCKIO2 Driver
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    AURA DRAM Component
    Corsair AURA DRAM Component
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    AURA Service
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Kingston AURA DRAM Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Zoo Tycoon 2 - Ultimate Collection
    ASUS Update Helper
    ASUS Mouse HAL
    ASUS AURA VGA Component
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    ASUS AURA Display Component
    ASUS AURA Component
    ASUS Keyboard HAL
    ASUS Mouse HAL
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Corsair AURA DRAM Component
    AURA DRAM Component
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Kingston AURA DRAM Component
    ASUS AURA VGA Component
    ASUS AURA Headset Component
    ASUS AURA Display Component
    NVIDIA Control Panel 416.81
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    ASUS AURA Odd Component
    ASUS AURA Component
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    WinZip 23.0
    ASUS AURA Motherboard HAL
    Patriot Viper RGB


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Battle.net\Battle.net.exe 0000220C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000016C0
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000014F0
    C:\Program Files\WinZip\FAHWindow64.exe 00000900
    C:\Program Files\Windows Defender\MSASCuiL.exe 00000EAC
    C:\ProgramData\Battle.net\Agent\Agent.6478\Agent.exe 0000202C
    C:\Windows\Explorer.EXE 00001628
    C:\Windows\System32\RuntimeBroker.exe 00001A08
    C:\Windows\System32\smartscreen.exe 00000CB8
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001A4C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001FC8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C1C
    C:\Windows\system32\DllHost.exe 00000F20
    C:\Windows\system32\SettingSyncHost.exe 00001B04
    C:\Windows\system32\backgroundTaskHost.exe 00000B5C
    C:\Windows\system32\conhost.exe 00001F54
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000838
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000018C8
    c:\windows\system32\sihost.exe 00000BA0
    c:\windows\system32\svchost.exe 00001524
    c:\windows\system32\taskhostw.exe 00000B70
    (0)

  11. #10
    Moderator Dynratygus's Avatar
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    Thank you for the information.

    On your system report I notice the game was installed on the D drive. Have you tried installing it on the C drive? Doing so may increase stability with the game. I am also going to suggest changing the compatibility to Windows 7/8 mode*.

    *To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).


    Hope to see you online!
    (0)

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