Client side / server lag? Please help

[HikaruS]

Good evening everyone,

i've started to develop some issues specifically with lag i know there has been a lot of post about ddos attacks and so on so there may be some sort of server lag. But mainly when the servers seem to settle down other friends tell me they have no more lag but i still apparently do.. ill usually check my ping and run a speedtest and most of the time there seems to be no issue with my ping/latency.

Its very on and off at times too but if anyone could provide me with some incite what the situation it could possibly be and a solution that would very much be appreciated.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forum,

It sounds like you are having a connection problem. In order get a better sense of the problem could you please provide the following information?


-Platform
-Wired or WIFI connection
-Other programs being used when running FFXIV
-Everything you have tried to resolve the issue

Hope to see you online!

[HikaruS]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forum,

It sounds like you are having a connection problem. In order get a better sense of the problem could you please provide the following information?


-Platform
-Wired or WIFI connection
-Other programs being used when running FFXIV
-Everything you have tried to resolve the issue

Hope to see you online!

Thank you for a breif response,

im currently play on PC
Always a wired connection.
Most of the times i will just run FFXIV with Discord/google chrome open with maybe 1-3 tabs at most. (Razer synapse for accessories)
I did not assume it was my own internet connection because i have asked around and im limited to the router to reset it.. although connection seemed fine i would normally just restart my pc to see if my pc was running alot of programs/overheating (although never had that issue).
i'd double check on my Task manager and most of the times just close anything unnecessary.

[Dynratygus]

Thank you for the reply!

The lag is usually caused by congestion. Please try the following trouble shooting techniques:

The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

Hope to see you online!