Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Based on the information provided, it appears you are experiencing an issue with DirectX 11. Other than deleting the folders and making sure the drivers were up to date, have you tried anything else to solve the problem?

Also, please try the following:

-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows
-Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher


Hope to see you online!