Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The error you are describing happens when Direct X crashes. Please try the following to solve the situation:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
- Update and reinstall the drivers for your graphics card
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything


Hope you see you online!