Error when I am closing FFXIV

[hrotgahr2]

Hi everyone,

I do not have any problem to launch and play the game. I get an error message that shows up only when I am closing the game intentionally. After the 20sec countdown, the game shuts down but the following message appears:

"FINAL FANTASY closed because an error has occured
2018-10-29_17:58

KERNELBASE.dll+3A388
dxgi.dll+37705
dxgi.dll+31B8
dxgi.dll+2F84
dxgi.dll+3301
dxgi.dll+2FC7
d3d11.dll+3925D
d3d11.dll+27853"

After that a second similar message appears, and then the game shuts down.


What can I do so that these error messages do not show up anymore when I am shutting FFXIV?


Bests,
Shezam Denver.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The error you are describing happens when Direct X crashes. Please try the following to solve the situation:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
- Update and reinstall the drivers for your graphics card
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything


Hope you see you online!

[j0shm0]

I am currently having the same issue. If i choose to run in border-less windowed mode I get no error. However in full screen mode I get this error. My system is up to date running Windows 10 with update drivers for my Nvidia GTX 1070. I have verified that DirectX is not corrupted. These errors seem to not effect me playing the game but only happen when logging out / closing FFXIV. I rather not play on DirectX 9 since there is better graphics when playing in DirectX 11. Also I rather not play in Border-less windowed mode too since that is not as efficient since it would need to worry about rendering explorer in the back. Please let me know if there is a fix for this issue that I can do or if there will be a fix for the game coming out.

[Dynratygus]

Thank you for the reply.

j0sm0, I apologize for the delay in my response. What are some things you have tried to re tried to resolve the issue?

Hope to see you online!