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  1. #1
    Player
    iSonic's Avatar
    Join Date
    Nov 2018
    Posts
    2
    Character
    Sonja Chalahko
    World
    Moogle
    Main Class
    Bard Lv 72

    90007 server lost error

    Can someone explain what exact error 90007 means?

    Because I get this error allot.
    Problems maybe related to the ddos attacks??

    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Error 9007 is a connection error that happens when you are disconnected from the game abruptly. In order order to get a sense of the problem, please provide the following:

    -Platform
    -Wired or WIFI connection
    -Other programs being used when running FFXIV
    -When disconnect occurs/How often
    -Everything you have tried to resolve the issue

    Hope to see you online!
    (0)

  3. #3
    Player
    iSonic's Avatar
    Join Date
    Nov 2018
    Posts
    2
    Character
    Sonja Chalahko
    World
    Moogle
    Main Class
    Bard Lv 72
    -Platform > Windows 10
    -Wired or WIFI connection > Wired
    -Other programs being used when running FFXIV > Discord
    -When disconnect occurs/How often > Serveral times per day, when 3 hours played maybe 2 times
    -Everything you have tried to resolve the issue > Reinstalled Windows, other ISP, other router/modem. Other networkcable.
    (0)

  4. #4
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply iSonic.

    If you've tried using another ISP and still experience the issue, then either the issue lies with your PC or you are getting disconnected during DDOS attacks. I'm not sure when are are getting disconnected but the network issues affecting the EU Data Center have been common. If the issue lies with your PC, then I'd suggest trying some of the following:

    1) Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

    2) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    3) Change your DNS to 8.8.8.8
    - Go to the Control Panel
    - Click Network and Internet > Network and Sharing Center > Change adapter settings
    - Right-click on the connection you are using and select Properties
    - Under the Networking tab you will see a long list of available options
    - Scroll down and doubleclick on Internet Protocol Version 4 (TCP/IPv4)
    - Select 'Use the following DNS server addresses'
    Preferred DNS server > 8 . 8 . 8 . 8
    Alternate DNS server > 8 . 8 . 4 . 4
    - Click OK

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)