Hello,

Thank you for bringing this to our attention, and I apologize for the inconvenience this has caused for you.

We have attempted to move your character to your starting city to try and resolve your issue. Can you try to log in and see if you are still having this issue? If so, please let us know if you are still having a problem or resolved your issue so we can either escalate the matter further.

Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR