Never seen such a poor support like in this game!

[PaganWitchcraft]

Every day we have to deal with Gilseller, Farming-Bots, Market Board-Bots (program) and Cheater in every way. SE does NOTHING against it. Ingame Support and GM there are a joke or simply non-existent.
U'll never get more than a pre-defined standard-mail and/or response. Definitely no action is followed....
Sure, it's rather more important to have the monthly fees of these trash-people, rather than support real player and make sure, their game is clean and fair....
Everything for the money, right, SE?

There's the one guy on Sargatanas with the Market Board-bot (program), who undercut by 1 gil every 10 minutes
24/7 until the price reach his set minimum. Crafting and restock automatically via a third-party program and destroy the fun of every legal player. We have report this person over 80 (!!!) times now since Autumn 2017.
Many other player did too. We sent evidence of bot use and cheating in form of print screens (specific Binaries in command-lines, etc...).
There is even another full thread on this Forum about the same person and his cheating / Gil-selling business.
The same person is also active on other Servers (Alexander and Leviathan)....

Then there's another guy on Sargatanas with only ARC lvl. 1 on his char. Sells crafted ilvl 380 weapons with his signature on it. Not even have crafting unlocked.
The GM responded, promised to investigate and take actions against this person, since as he said "it's technically not possible to do without cheating or external Programs"....
What happened...? Nothing!

The list could go on and on and on....

Fact is, SE does nothing against cheaters and Bots at all!!! It's just a big bubble of nothing and false promises....
Never seen such a poor support in an online game! SE should be ashamed of themselves over such a BS we have to deal with every day!

[HakaseNyan]

Every day we have to deal with Gilseller, Farming-Bots, Market Board-Bots (program) and Cheater in every way. SE does NOTHING against it.

https://na.finalfantasyxiv.com/lodes...5061f917d9195a

Saying they do nothing is quite ignorant of you. Some do get away with their shady playing longer than we like, but to claim SE does absolutely nothing all the time? Get out.

[KageTokage]

https://na.finalfantasyxiv.com/lodes...5061f917d9195a

Saying they do nothing is quite ignorant of you. Some do get away with their shady playing longer than we like, but to claim SE does absolutely nothing all the time? Get out.

They do something (Banning gil farmers and RMT spammers), but that "something" is ultimately pointless when they're a totally automated process and replaced almost immediately after they're removed (The banwaves seem to occur on Saturday, but by the end of the same day, there's already a mess of new bots flying through the ARR zones...). The number of presumably meaningful bans for botting is a drop in the bucket when I've counted a few dozen different individuals on my server alone who do it occasionally or constantly; most of which have been doing it at least since SB released (Others having been active since back in HW). They're not doing a good enough job if players are so utterly fearless of getting banned that the number of bots just continues to swell as time goes on.

I feel like the issue stems almost entirely from the fact that cheaters are largely a non-issue on the JP servers, which may be giving them a skewed impression of just how bad it is elsewhere, and just how big of a team they need to be handling it properly. The STF (AKA the guys who are supposed to be managing the cheaters) are also apparently an entirely JP-based force and much smaller the GM team which means that on top of having to deal with a ridiculous amount of work, they're also likely needing to have much of the reports sent to them translated, which makes it likely that key details could be getting lost/misunderstood in the process.

Their whole system seems to be at fault, so I'm not sure how much it is to blame on actual incompetence or lack of caring.

Then there's another guy on Sargatanas with only ARC lvl. 1 on his char. Sells crafted ilvl 380 weapons with his signature on it. Not even have crafting unlocked.
The GM responded, promised to investigate and take actions against this person, since as he said "it's technically not possible to do without cheating or external Programs"....
What happened...? Nothing!

This is precisely why having an entirely separate, foreign, and much smaller team dealing with the cheaters is a horrible idea.

The GMs are likely more then capable of identifying bots, but for whatever reason SE decided that they shouldn't be allowed to ban them and instead can only relay reports to a foreign team, which we already know has caused issues in the past (It's largely why the Ungermax glitch took over a month to be fixed after someone first reported it).

They really should just give the GMs full power over enforcing ban-worthy offenses in general.

[DrWho2010]

show me an mmo that doesn't have to deal with this problem lol

[PaganWitchcraft]

https://na.finalfantasyxiv.com/lodes...5061f917d9195a

Saying they do nothing is quite ignorant of you. Some do get away with their shady playing longer than we like, but to claim SE does absolutely nothing all the time? Get out.

How many player we have? Multi-millions and they perma ban... 4 Bots in this report u link?
Pure action indeed.... A real Rambo-Ban-group SE has working there *sarcasm off*

[KageTokage]

show me an mmo that doesn't have to deal with this problem lol

It's rare to find a game totally devoid of bots, but they've scarcely shown signs of trying to deal with anything other then the RMT bots, and the fact that they still haven't come up with a remotely effective solution to them despite using the exact same methods since 2.0 dropped is kind of laughable.

They used to not even list bans for botting in its own category and only started doing so after people complained about the lack of action in the Q&A thread for one of the live letters. However, I've yet to notice any discernible changes in how often non-RMT bots are being removed (AKA never) despite me reporting them regularly still, so it really just comes across as a poor attempt to save face.

My experience with the GMs in WoW was WAY better, as if I reported a gather bot, it would be gone within a few days tops, often within the same day I reported it, plus the GMs would actually contact me and either say the issue was resolved or that they didn't see a reason to act and needed more details. Granted, they still suffer from issues with PvP bots, but I at least actually got results from them there.

How many player we have? Multi-millions and they perma ban... 4 Bots in this report u link?
Pure action indeed.... A real Rambo-Ban-group SE has working there *sarcasm off*

They're almost certainly including the RMT bots within their total number of registered accounts they boast about, so they could very well not be finding a lasting solution for them strictly to bloat that number.

[Valkyrie_Lenneth]

If that's the case, banning them forces them to register new accounts, no?

[Noodle_Trinidad]

How many player we have? Multi-millions and they perma ban... 4 Bots in this report u link?
Pure action indeed.... A real Rambo-Ban-group SE has working there *sarcasm off*

Multi-Millions? Hardly, the last active census count has us at around 540k active characters, a loss of 80k since the last census. Anyways in the long run regardless of how many they ban the gil-sellers will stay to the benefit of SE since theyll have to pay to access certain features.

[KageTokage]

If that's the case, banning them forces them to register new accounts, no?

If they get banned, they'll register and start leveling new accounts within a few hours. The problem is that takes them less then 24 hours to go through the entire 1-50 leveling process, so they get back to farming gil in scarcely any time at all.

They're so efficient that trying to combat them with bans alone will not work unless they do it on a daily basis.

[HakaseNyan]

How many player we have? Multi-millions and they perma ban... 4 Bots in this report u link?
Pure action indeed.... A real Rambo-Ban-group SE has working there *sarcasm off*

Yeah, that's about the kind of response I'd expect from someone like you. You've been shown a report of actions taken over a period of one week, and now you decide hide behind sarcasm. Is anything ever good enough for you? Don't answer that; it's rhetorical.