Game keeps freezing up have to restart my computer

[Kiriezaiku]

This issue is also happening with our game, since the Nov 6th patch. The entire computer locks up and must be restarted. On one of the incidents, we got task manager open in time to see FFXIV was eating 12gb of memory and climbing! We've gone over every bit of our pc and all programs, it is only FF that does this, with or without other programs running at the time, and very often.

[Einmimiria]

Hello everyone.

There are a couple things I'd like you to try. First, try running the game in Windows 7 compatibility mode. Right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7. Second, I'd like you to try running the game in DirectX 9 mode. Do either of these make any difference?

Jestrtastro and Kiriezaiku, can you provide a system report? Go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' I'd like to try and find any similarities between your hardware or software.I'm having a heard time replicating this issue on my side.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!