Game keeps freezing up have to restart my computer

[LordAlastor]

No I did not, I did not know the system files were not removed when the game was uninstalled.

Edit: A second complete reinstall removing the files in the documents>my games>ffxiv folder and...

Whatever this is, it's something that was introduced in patch 4.45 as the game didn't do it before that patch, and nothing, absolutely nothing on my system has changed beyond that.


and for comparisons sake this is what the game looks like when I can get it to launch normally (usually requiring a system restart)

minimal CPU and RAM consumption. From my observations, and my knowledge of computer systems I'm thinking its a read/write error where the game is attempting to write to the HDD, and instead writes to RAM, likely because the HDD has as lower write speed as it's not an SSD.

[Veraki]

http://s1243.photobucket.com/user/ne...pture.png.html

[Jestrtastro]

I just wanted to hop on here to say that I'm also having this same issue, and for me it also seems to have coincided with this most recent patch as it never happened before then. The symptoms are the same as what OP described. The game will suddenly freeze and then nothing on the PC is responsive. I can move the mouse around but all keyboard input is locked up and clicking on anything doesn't work. For me, this is usually after the game has been running for several hours, and has always occurred when I have started to cast something. The only thing I can do is forcefully shut the computer down by holding the power button and then it works fine again for the rest of the day.

[Kiriezaiku]

This issue is also happening with our game, since the Nov 6th patch. The entire computer locks up and must be restarted. On one of the incidents, we got task manager open in time to see FFXIV was eating 12gb of memory and climbing! We've gone over every bit of our pc and all programs, it is only FF that does this, with or without other programs running at the time, and very often.

[Einmimiria]

Hello everyone.

There are a couple things I'd like you to try. First, try running the game in Windows 7 compatibility mode. Right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7. Second, I'd like you to try running the game in DirectX 9 mode. Do either of these make any difference?

Jestrtastro and Kiriezaiku, can you provide a system report? Go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' I'd like to try and find any similarities between your hardware or software.I'm having a heard time replicating this issue on my side.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!