Game keeps freezing up have to restart my computer

[Veraki]

Only started after the 4.45 patch was downloaded, but the game starts to lag alot and then it freezes up my computer not sure what is going on .

[Veraki]

So evidently i have a memory leak, as the game keeps trying to use up all my moemory, is there ayway to fix this?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

About how long are you playing when this starts happening?

Where did you get the idea that it's a memory leak? What have you tried so far in order to resolve the issue?

Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Veraki]

=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/06/13 15:48:54 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8156.652MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17615.480MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.565GB SYSTEM_FREEDISC_SPACE 686.045GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.125 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4078.326 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1634
SYSTEM_GRAPHICS_DRIVER_DATE 10/9/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech USB Headset H340)
SYSTEM_SOUND_DEVICE_ID {548D0BBD-72B8-4A62-A05A-83AB6C1B22B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND SPDIF Interface (TX1) (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {3B93C331-A5E4-4BE4-9776-9B273ED90611}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2015 00:00:00
SYSTEM_SOUND SPDIF Interface (TX0) (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {8FEA4CA4-910A-4922-95F5-E6CA3F416129}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78495C40-4551-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78506120-4551-11E6-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78506120-4551-11E6-8006444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {451749E0-9001-11E6-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5D35280-0669-11E8-8001444553540000}
SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {451A0900-9001-11E6-8002444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Veraki]

I testedit and kept my task manager opened as i launched the game and after got on the other before i evne logged into my character, it was pushing past 1400 mb usage of memory

[LordAlastor]

I can confirm that the issue is a Memory Leak as well because when it's struck me (twice so far) the game has crashed or locked up my PC when FFXIV hit about 11 gigs of RAM Usage. For compairson sake the game usually uses about 600-800 megs of RAM.

[Dynratygus]

Good morning and thank you for the response.

Veraki, I noticed you only put part of the system report in your reply. Could you provide the entire system report? Also, what have you tried to solve the problem?

If you have not tried it yet, Veraki could you try a clean boot on your computer? You also mentioned that you had the task manager up, could you also provide a screen shot of the task manager.

LordAlastor thank you for the reply, if you are experiencing the same problem could you also provide a screenshot as well?

Hope to see you online!

[LordAlastor]

A screenshot of the Task manager isn't really possible since when the memory leak strikes it either locks up the computer till FFXIV crashes, at which point it is no longer on the Task Manager, of the PC locks up entirely and no screenshot can be taken in either instance. I can tell you for me that it is not a consistent issue, for example I am playing the game right now just fine, running at about 800 megs of memory usage. Yesterday however I did have a leak that resulted in a crash, as I did the night before. The cause seems intermittent, but it started after update 4.45.

I've dual monitors, and the task manager is almost always up on the second monitor, but by the time I notice an issue, since I'm playing the game, the PC's already locked up and it's impossible to get the screencap at that point. If it happens again I'll try and take a picture of it but that's about the best I can do.

[Veraki]

Trying to link the picture of my task manager but having problems with it linking it from my google drive

[Veraki]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/06/13 15:48:54 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8156.652MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17518.918MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.565GB SYSTEM_FREEDISC_SPACE 685.772GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.125 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4078.326 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f4187dc256a67a6b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1634
SYSTEM_GRAPHICS_DRIVER_DATE 10/9/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech USB Headset H340)
SYSTEM_SOUND_DEVICE_ID {548D0BBD-72B8-4A62-A05A-83AB6C1B22B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND SPDIF Interface (TX1) (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {3B93C331-A5E4-4BE4-9776-9B273ED90611}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2015 00:00:00
SYSTEM_SOUND SPDIF Interface (TX0) (VIA HD Audio)
SYSTEM_SOUND_DEVICE_ID {8FEA4CA4-910A-4922-95F5-E6CA3F416129}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.0800
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78495C40-4551-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78506120-4551-11E6-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78506120-4551-11E6-8006444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {451749E0-9001-11E6-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F5D35280-0669-11E8-8001444553540000}
SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {451A0900-9001-11E6-8002444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game keeps freezing up have to restart my computer - Mozilla Firefox
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 31 NPAPI
Battle.net
Diablo III
Hearthstone
Heroes of the Storm
VIA Platform Device Manager
Easy Tune 6 B13.1111.1
ON_OFF Charge 2 B13.1028.1
GIGABYTE OC_GURU II
Mozilla Maintenance Service
McAfee LiveSafe
NVIDIA Stereoscopic 3D Driver
Skype version 8.33
Steam
TechPowerUp GPU-Z
World of Warcraft
World of Warcraft Beta
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
UpdateAssistant
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Platform
FINAL FANTASY XIV ONLINE
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Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
ON_OFF Charge 2 B13.1028.1
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Drive
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
EVGA PrecisionX 16
Facebook Gameroom 1.4.1.0
Windows 10 Upgrade Assistant
Curse
OpenOffice 4.1.2
GIGABYTE OC_GURU II
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox 63.0.1 (x64 en-US)
Intel Security True Key
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 416.34
NVIDIA Control Panel 416.34
NVIDIA Graphics Driver 416.34
NVIDIA GeForce Experience 3.15.0.186
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
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NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
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NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.186
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
EVGA OC Scanner X 3.6.1.2 (64-bit)
Ventrilo Client for Windows x64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00001F54
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000028CC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003420
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000016C8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001050
C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe 00002180
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe 00003BD0
C:\Program Files\McAfee\WebAdvisor\BrowserHost.exe 00001BA4
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00000020
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000365C
C:\Program Files\VIA XHCI UASP Utility\usb3Monitor.exe 00002278
C:\Program Files\Windows Defender\MSASCuiL.exe 00003B14
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.33.41.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002D68
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.33.41.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002134
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002300
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000028F0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18082.13811.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003494
C:\Users\user\AppData\Local\Discord\app-0.0.301\Discord.exe 00001CE8
C:\Users\user\AppData\Local\Facebook\Games\Facebook Gameroom Browser.exe 000021DC
C:\Users\user\AppData\Local\Facebook\Games\FacebookGameroom.exe 00003728
C:\Users\user\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003B94
C:\WINDOWS\Explorer.EXE 00002BA4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C2C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003B4C
C:\WINDOWS\system32\DllHost.exe 0000247C
C:\WINDOWS\system32\conhost.exe 00003934
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001B68
C:\Windows\System32\RuntimeBroker.exe 000021C4
C:\Windows\System32\SystemSettingsBroker.exe 00003B08
C:\Windows\System32\smartscreen.exe 00002388
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000331C
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 000037F8
c:\windows\system32\sihost.exe 0000152C
c:\windows\system32\svchost.exe 0000360C
c:\windows\system32\taskhostw.exe 00003504