Continuous Download Failure

[azura84]

Connecting for download continues to fail.

Exact error message:

"Unable to donload patch files.
[30413][25008][10009]"

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

In order to get a better sense of the issue , could you please provide the following:

-Platform
-Wired or WIFI connection
-Other programs being used when running FFXIV
-When disconnect occurs/How often
-Everything you have tried to resolve the issue

Hope to see you online!

[Luther]

I have the exact same problem.

-PC win10 64bit i7-8700k @ 3.7ghz 2080ti GPU

-Wired

-After having this problem I decided to reformat my pc, problem is still persistent.

-Couple seconds into downloading the patches for a fresh install of the game the error pops.

[Dynratygus]

Thank you for the reply!

Luther, please try the following trouble shooting suggestions:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Reset the router

Hope to see you online!

[Luther]

The problem was my overclock, somehow my PC memory was corrupting my downloads and even system files, after resetting my overclock everything was fine.

[Einmimiria]

Thank you for the reply Luther.

I'm glad you were able to find a solution.

Azura84, are you still experiencing this issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!