Purchased Mac OSX version and it does not work

[cpaek72]

I'd recommend a clean install. Delete the app as well as "/Library/Application Support/FINAL FANTASY XIV/", and reinstall.

Yes, I did that multiple times with my app cleaner and made sure the library assets for the game were all deleted.

Any other options? thanks in advance.

[Einmimiria]

Good morning cpaek72 and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is this your first time playing the game on a Mac, or have you played it before? Did this only start happening since the upgrade to Mojave?

What kinds of Mac do you have? Can you list some of it's specifications (CPU, GPU, RAM, etc.)?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[cpaek72]

Good morning cpaek72 and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is this your first time playing the game on a Mac, or have you played it before? Did this only start happening since the upgrade to Mojave?

What kinds of Mac do you have? Can you list some of it's specifications (CPU, GPU, RAM, etc.)?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm trying to install on a Imac Pro. 2.3 Intel Xeon(18 cores), 128gb ram, RadeonPro vega 64. This is the first time and I do have Mojave installed. I can't even get the launcher to show up. The app tries to update to the latest launcher and then it either hangs or crashes. So basically, I can't even get to the launcher to sign in to update at all. Thanks.

[Einmimiria]

Thank you for the update cpaek72.

This looks like a workstation. Is this a personal Mac or are you trying to play it in a work/professional environment? If the latter, does your work have any kind of restrictions for certain applications or connections?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[cpaek72]

Thank you for the update cpaek72.

This looks like a workstation. Is this a personal Mac or are you trying to play it in a work/professional environment? If the latter, does your work have any kind of restrictions for certain applications or connections?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

This is my own personal computer - no restrictions. The Imac Pro can boot into windows through bootcamp and play final fantasy fine so I know the hardware is fine. I just want the option to stay in Mac OS and that is why I purchased it. Please give me some options on how to get this thing working. Thanks