My issue is a little different. I preordered my stuff back on August 30th as i'm sure most others did.

At that time I never received a confirmation email, and didn't really think much of it, then it fell to the the back of my mind. I saw a PSA on reddit about charges going out soon, and knew I had the money in the bank, no worries. So a couple of days ago, The 28th, a friend shoots me a message saying his order had been paid for, he was excited.

So I check my bank account, sure enough on Oct 26th the funds were withdrawn from my account. Yet, I still have not received any sort of receipt or confirmation email for my order. I started asking around and realized not only had I not received the confirmation email, but I also never received the warning email before they withdrew the funds from my account. I can confirm with 100% certainty that the emails were not filtered into junk/spam folder, before anyone asks.

My next course of action was to send a support ticket to the SE store, I would prefer to call, but apparently there is not a number, go figure. Anyway I sent the ticket approximately 52 hours ago and besides the automated "we got your ticket" email, I have not heard anything in return.

This concerns me, not only because fanfest is so close but because my research shows they have charged and refunded in the past without any communication. It also concerns me that after 2 days support hasn't responded.

I don't really know what to do at this point, I really just needed a place to vent a little with people that would understand my frustration.