Trying to understand the negative posts I keep seeing about the Dev Team

[Edax]

Most games aren't even worth complaining about. That people feel inspired to complain about this one is somewhat a good sign, they want to see it improve. But calling the dev team stupid or lazy is greatly underestimating how hard game development is. There would be more games with very frequent large-scale content patches if it was possible to achieve this level of output while being lazy and dumb.

Communication with the playerbase isn't hard. This is one of the easiest ways in informing people so they don't underestimate how hard game development is.
Take this video from World of Warships, where they showed us all how long it takes to model HMS Hood which they showcased on their news page.
https://www.youtube.com/watch?v=O7YbHH4sh_s

Does SE even do that with FFXIV? It's easy to call people lazy and dumb if their hiding their work and their passion isn't felt in the final product.