Trying to understand the negative posts I keep seeing about the Dev Team

[Marxam]

For me personally, it's a communication and foresight issue that I have with the development team. I understand that it's not easy dealing with multiple bosses despite being a boss of team yourself, speaking from experience. I also understand that they are a Japanese team dealing with a global community. What I don't understand is the constant copy-paste PR statements that they provide to players seeking answers on things like RMT, bots, PvP cheating, blacklists, unwarranted bans, trolling, ToS loopholes and the list goes on.

Their lack of foresight is astonishing at times too. Example: they release a favorites list for mounts but no favorite mount roulette button and more recently the whale mount, while spectacular, comes with the generic music. They have these great ideas but the execution is always mediocre most times. They have gotten things right but it always feels like they take two steps forward and one step back.