ERROR 90002 recurring

[lockerace]

Since this afternoon i cant log in anymore and keep getting error 90002. I have no trouble for playing before.

I have no trouble playing other online games.

I traced and found out that my packets are blocked by Akamai (i googled, it's a ddos protection software). Lol im not a threat, i just want to play the goddamn game!

If this goes on until next week, im gonna unsubscribe.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\defox\Documents
FINAL FANTASY XIV ONLINE I:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_ltsb.170204-0600)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/17/13 12:08:38 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8070.621MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11274.094MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 146.143GB SYSTEM_FREEDISC_SPACE 55.196GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 341.797GB SYSTEM_FREEDISC_SPACE 46.971GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 443.229GB SYSTEM_FREEDISC_SPACE 181.361GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 963.184 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 25-Mar-18 23:12:06
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DCB63202-3DA6-47BA-BD47-FD083E719756}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 31-Jul-13 10:16:46
SYSTEM_SOUND SAMSUNG (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2BFB499E-A05A-441A-89D4-3FA897BF0D02}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 24-Mar-18 08:13:29
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DB10BB04-E2A3-47A8-937F-F0B4A11C4E4B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 31-Jul-13 10:16:46
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6C19800-1980-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6CB0DE0-1980-11E8-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7156D900-44D5-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
*Ethernet


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
ASIO4ALL
Adobe Community Help
Adobe Media Player
FlowStone FL 3.0
FormatFactory 3.6.0.0
Google Chrome
IL Download Manager
IL Shared Libraries
ASUS GPU TweakII
MKVToolNix 15.0.0 (64-bit)
MusicBee 3.0
NVIDIA Stereoscopic 3D Driver
Microsoft Office Professional Plus 2010
Pro Evolution Soccer 2017
Steam
VLC media player
WinPcap 4.1.3
Wireshark 2.6.3 64-bit
ASUS GPU TweakII
PxMergeModule
Microsoft_VC90_ATL_x86
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Adobe Community Help
Intel(R) Manageability Engine Firmware Recovery Agent
Microsoft_VC80_ATL_x86
FINAL FANTASY XIV ONLINE
MergeModule_x86
Metal Gear Solid V: The Phantom Pain
FreeRIP MP3 Converter 5.5.0.2
Data Lifeguard Diagnostic for Windows 1.31
Google Update Helper
Microsoft_VC90_MFC_x86
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25711
Microsoft Visual C++ 2005 Redistributable
PMB_ServiceUploader
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25711
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523
WD Security
PDF Settings CS5
Adobe Reader XI (11.0.10)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Adobe AIR
Microsoft_VC80_MFC_x86
PlayMemories Home
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft_VC80_MFCLOC_x86
Adobe Media Player
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
PMB_ModeEditor
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
WD Security
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
7-Zip 16.04 (x64)
DAEMON Tools Lite
PLAYERUNKNOWN'S BATTLEGROUNDS
PUBG: Test Server
SteelSeries Engine 3.12.2
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Core Temp 1.11
MergeModule_x64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft_VC80_MFCLOC_x86_x64
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft_VC80_CRT_x86_x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523
Microsoft_VC90_ATL_x86_x64
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft_VC80_ATL_x86_x64
Microsoft_VC90_CRT_x86_x64
Microsoft Message Analyzer
Intel(R) Smart Connect Technology
Microsoft_VC90_MFC_x86_x64
Microsoft Visual C++ 2005 Redistributable (x64)
Broadcom NetLink Controller
NVIDIA Ansel
NVIDIA 3D Vision Driver 391.35
NVIDIA Control Panel 391.35
NVIDIA Graphics Driver 391.35
NVIDIA GeForce Experience 3.13.1.30
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Intel® Trusted Connect Service Client
Microsoft_VC80_MFC_x86_x64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000354
C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe 000004E0
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 000009E0
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000011B0
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00000940
C:\Users\defox\Downloads\controller\DS4Windows\DS4Windows.exe 000000B0
C:\Windows\Explorer.EXE 00000B08
C:\Windows\system32\conhost.exe 00001720
C:\Windows\system32\taskhostex.exe 0000176C
I:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000004BC
I:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001184

[lockerace]

Day number one still no progress, still cant login, unplayable

https://youtu.be/n_QwKlOwbvc --> Visual explanation

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

We have been experiencing network problems caused by DDOS attacks. We apologize for any inconvenience that this has caused.

Please try the following options:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Hope to see you online!

[lockerace]

I tried all the settings that you mention above and the problem still occurs. It's more like the Typhon server blacklisted my public IP address or the Typhon server refused to serve me.

I can play at other server, like Tonberry or Famfrit. But still, i can't play at Typhon (even after changing the settings like you mention above). Hope this information helps.

[Einmimiria]

Thank you for the update lockerace.

You mention you traced and found that you were being blocked by Akamai. Can you elaborate on that? Did you do a trace route to the server? What makes you think you are being blocked by this service?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[lockerace]

Sorry for late reply, i got a shit ton of work this week.

I can only trace using Wireshark software.



As you can see in the image above, in the first row, my pc (192.168.9.2) was trying to send data to Typhon server (124.150.157.29), but it was intervened by 209.200.138.49 (third row, green text). Then the error 90002 happened. This is reproducible.

And then i lookup the owner of that ip address and i found this:


So i concluded that i've been blocked by Akamai which is a DDoS protection software. Please, i'm not a threat, so don't treat me like one *sad face*. Until this day, 1 November 2018, i still can't play at Typhon server.

Thank you for your concern, at first i doubted that i would get a reply, this is beyond my expectation

[Einmimiria]

Thank you for the update lockerace.

I looked into this and it turns out that Akamai Technologies is a network and cloud services company. It would make sense that they would have some DDOS protection software, but I doubt this is what is blocking you. From your trace, it simply states that the destination is unreachable, not necessarily that this particular node is blocking you.

Can you perform a trace route without that program? Simply press Windows Key + R and type 'cmd' into the run command. When the command prompt comes up, type 'tracert' then the IP address. Post the results here. This might give us some more information about what is happening along your route.

Additionally, when did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[lockerace]

This is the result.

[Dynratygus]

Thank you for the reply!

Based on the trace route provided, there is nothing blocking the connection as no packets have been lost. When did this issue start happening?

Hope to see you online!

[lockerace]

The issue has been happening since 28th October 2018. The error is always happening after the loading screen during that time period at Typhon server only. There was no problem at other server.

Finally today, i can play again. The only thing that is missing are many my FC members left.

Thanks for the fix. Cheers!