Good morning and thank you for posting in the FFXIV Technical Support Forums.


I am sorry to hear you are having issues accessing the game. The error you are describing occurs when Direct X crashes. Please try the following:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
-Update and reinstall the drivers for your graphics card
-Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything


Hope you see you online!